i just did the live chat with activision and this is what was said im amber in the post
Robert Q. Tech Specialist Robert Q. Reporting!
Robert Q. Greetings! Thank you for contacting Activision! My name is Rob, how can I help you?
amber my mw3 game keeps sayin disc read error and everything else works fine in my ps3
amber after returning the first copy and getting a brand new one today it still says the same thing
Robert Q. When did this start happening?
amber a week or so ago
Robert Q. Ok, have you tried playing your game in somebody elses Playstation 3?
amber yes i have and it says disc read error
amber even with the brand new one i just got today
Robert Q. Ok is your playstation refurbished? Have you tried the disc you got today on a different playstation?
amber it worked for a couple of games then froze up and started saying disc read error
amber no i just got the ps3 a bout 8 months ago bought it brand new too
amber everything else plays in it movies, blurays, black ops all other games
Robert Q. Ok, can you try to clear the cache for Modern warfare 3 on your PS3 for me.
amber did that
Robert Q. Delete the game data:
1. In the XMB go to Game.
2. Select Game Data Utility.
3. Find and delete the data file for the game.
amber is this beacsue of the new update
Robert Q. It could be that's why I recommend the steps i just gave you.
amber okay i already did the steps you gave me
Robert Q. But if you did that then, the last thing would be to file for a disc replacement.
amber this is a brand new disc just opened about 2 hrs ago
Robert Q. Then it may be a hardware issue with your playstation.
amber i dont see how it could be my ps3 when mw3 is the only thing that keeps messing up
amber ive been reading online about the issue and alot of people are having the same problem
Robert Q. Modern Warfare 3 runs at a higher rate then the rest of the games.
Robert Q. Your playstation may not be able to handle it.
amber its a new ps3
Robert Q. It is rare but it does occur.
amber I have two brand new ps3's and 2 new copies of the game. You and your affiliates made a bunk game. Stand up and be responsible. Either make an update to fix the game or refund my $63.00.
Robert Q. We do not handle refunds, you will have to go through the retailer.
Robert Q. Does the 2nd brand new copy work?
Robert Q. So two playstations, and two different discs. And either of the discs do not work?
Robert Q. Ok, well the best i can do is set up two disc replacements for you.
Robert Q. Would you like to go ahead and do that? They will test the game, there if they work they may not send you new discs. Also you will have to send in 3 Items.
1. The two broken discs
2. Either $20.00 USD in check or money order (per disc)
3. The game replacement form shown in this Link http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/fattach_adp.ph p?p_sid=JjBe4MMk&p_accessibility=0&p_redirect=&p_tbl=9&p_id=29967&p_created=1318 885834&p_olh=0&p_faqid=29967&p_topview=1
amber why do i need to send money
Robert Q. Or if the games are not damaged due to neglect or abuse send in the proof of purchase (receipt) for the two discs and they will be replaced for free
amber when will there be an update to fix this issue
Robert Q. If the discs do not work, or your two playstations do not play the games due to faulty hardware an update might not fix this. Ok to start the RMA I will need your full address.
Robert Q. firstname.lastname@example.org is this the correct email address?
amber im not sendign you all money for a brand new game i just got today thats ridiculous
Robert Q. if the games are not damaged due to neglect or abuse send in the proof of purchase (receipt) for the two discs and they will be replaced for free
amber well when i had to take my other game back today and get a new one they did not give me my reciept back
Robert Q. Ok, well you can always go back to the tore where you purchased both discs and they should have a receipt on file. Then you can contact us back so we can start the process to get you two new discs
amber ya why dont you go try that at walmart idiot i know there has been alot of people reporting the issue and its bs that you guys arent doing anything to fix the problem when you made the problem to begin with
Robert Q. If you refer to me as an idiot again i will terminate this chat. Even walmart will have the receipts on file. Is there anything else i can help you with?
amber are you walmart you know for a fact they do that
amber how will they look up my reciept that i dont have a copy of
Robert Q. I am not Wal Mart, how did you purchase the discs. Because I do know if it was with a card (debit, credit) they will indeed have it on file.
amber it was not with a card so how will they find it
Robert Q. Then they might not be able to sorry. Is there anything else i can help you with?
amber you havent helped me with anything how could you help me with anything else besides knowing how walmart handels things which you dont because your not a walmart employee
Robert Q. Im sorry you feel that way
amber well im sorry you issued a faulty game a screwed everyone that got a bad copy because you guys surly arent doing anything to fix it
Robert Q. We actually help with that. We have replaced games for customers with the same issue you are having. I have mentioned the option earlier in the chat. I would love to help you get a new disc. Would you like to continue with a RMA?
amber ya pay you guys to fix something that souldnt have anything wrong with it in the first place you must think im stupid
Robert Q. I do not. If you have no further questions, or do not wish to continue with an RMA I will be forced to end this chat.
amber ya just keep ripping people off you need to issue a new update or recall the game like a good company would
Robert Q. has disconnected.
This seemed to fix my disk err0r problem
From the ps3 menu,
2. Select Internet Browser.
3. After the Internet Browser appears press the Triangle button.
4. Select Tools on the Options menu.
5. Select Delete Cookies and Delete Cache
6. delete game data utility for MW3 (witch is the update)
7. reinstall update and it should work.
Hi, I have the same problem with the disc read errors as well as server connection errors, constant lag during gameplay dispite my 50mbps download and 5mbps upload speeds, host migration, and also my ps3 freezing during gameplay.
My ps3 doesn't get really hot, and I also thought of placing the ps3 on it's side and it's been that way for a month now. I've turned on both sides as well as angling while it's on it's bottom to where one side is off the table and everything has still not helped. I've also tried restoring my ps3 all the way to it's manufacturer's state which took 7 hours, restored data utility, erased everything and still nothing has fixed the issue. The disc is basicaly brand new since the only place that it has went since purchasing it on it's release date is straight to my ps3, only removed it once and it went straight to it's case so that I could clean my ps3, which also didn't help.
Not to mention that this issue isn't only occuring on ps3, xbox 360 users are encountering the same problem so now sony, activision and any affiliated producers of this game can not diagnose the problem as being with the system or any updates. Reason being that the network which feeds the updates and the harddrive, processors and many other components of each system aren't exactly the same. So if anyone has any feedback, please notify me. I am completely at a loss for solutions, thank you to everyone.