Activision's Community Manager Dan Amrich put this out today. Thought you all might find it interesting.
Vahn’s thoughts on Black Ops II lag & latency
by DAN on NOVEMBER 25, 2012
This weekend I have noticed some comments/complaints about matchmaking, lag, and latency in lobbies for Black Ops II. I sometimes see lag hiccups in online games — all games, any games — because, well, I’m playing them online. If you want lag-free gaming, you have to go LAN or split-screen, but if you want to play with people across the country or around the world, you’re going to sometimes see a delay as the data makes it way around the series of tubes. Lag is inherent to online gaming, it’s ultimately entirely random at any given time you sit down to play (nobody controls the Internet, remember?), and no developer or publisher will ever be able to remove it from an online experience.
That said, Treyarch — like other developers — tries its best to mitigate how much lag and latency affect each player’s game. Game design director David Vonderhaar apologized for his torrent of Tweets on Sunday, but what he said on the topic of lag and latency in Black Ops IIis, I think, worth reading:
You can change your Matchmaking search preferences when selecting a Playlist to join with the X/Square/Keyboard shortcut. +
This places an upper limit on the ping/latency of the lobby/game you will join. +
Read the descriptions carefully. You may end up waiting a long time and possibly never finding a lobby. +
It’s the Internet. Things change fast. Hosts can migrate, an upstream ISP drops a routing table. Whatever. +
But, I assure you, at the time of the search, it’s putting you in the best lobby it can from the available search results. +
No matter what you forum post you read or what YT video you watched, connection is king at all times above all other criteria. +
We continue to evaluate improvements to matchmaking. Anything in the game that generates more traffic than it should, will get beat down. +
Millions of gamers are playing Black Ops II online with minimal to no issues — but that doesn’t mean whatever problem you are encountering is unimportant, nonexistent, or incapable of being addressed. If you continue to see issues that stop you from playing the game as it’s designed to be played, go tosupport.activision.com and see if it’s already covered (there’s a list of the current hot topics at the top of the page). If not, submit feedback using any of the methods listed on the site — live chat, email, phone, Twitter, or Facebook. This is what Activision customer support does — it exists to support Activision’s customers. And even though you rarely get a personal reply from the developers to your feedback, they are hearing it. Just give them time to process it.