12 Replies Latest reply: Nov 21, 2013 5:43 PM by OGHuxtable Branched to a new discussion. RSS

My game now won't load.

Traceyg

My game just crashes ouT. Is there an update coming or a fix?

  • Re: My game now won't load.
    OGHuxtable

    Hi Traceyg,

     

    Sorry to hear that but you'll need to provide us with more information in order for us to have a better understanding of the issue you are experiencing.  Please provide us with the following information:

     

    1. The device you are on as well as the iOS version.

    2. Your Activate name.

    3. When the crash occurs (i.e. upon launching the app, visiting neighbors, etc.).

    4. Indicate any error message/code you are receiving.

     

    The more information you can provide would be greatly helpful.

     

    Thanks ^AH

    • Re: My game now won't load.
      Traceyg

      Hi

      I am using an iPad which is on iOS 7.0.2 (11A501)

      my activate name is Traceyg66

      my crash occurs when I am trying to access the game

      it says connecting, then loading and then it kicks me out

      there is no error message or code

      this has been happening for almost two days now

      i am at level 37 with all but one skylander


      i hope you know how to fix the problem.


      thanks

      • Re: My game now won't load.
        OGHuxtable

        Thanks so much Tracey.

         

        We will forward your issue to the proper parties.  Can you verify whether or not there was any gems lost?  If so, how many and also provide the dollar amount spent on gems.  Additionally, which Skylander did you lose?  Were there any other items lost on the account?

         

        If you haven't already done so, please try un-installing/re-installing the game. Be sure to shut down any background apps prior to launching the game. Let us know the results.

         

        Thanks ^AH

        • Re: My game now won't load.
          Traceyg

          HHi I have now deleted and reinstalled. It now comes up with a new error as I am trying to load.

          it says Kaos is at it again and has caused a problem with your download. Please check your connection and ensure you have enough space on your device.

          My settings say I have 27.8 gb and 9.7gb available.

          Are you able to tell me how to over come this error?

           

          I don't know the current state of my game as I never get that far in to tell.

          I Was at level 37, I had every skylanders except admiral thump back. I had over 2000 gems unspent and appox $15,000,000 Gold.  I really don't want to start again though. I did that 6 monts ago when I was getting the load 7 error and was at level 16.

          i Haven't kept track on what I have spent.

          I hope you can help.

           

          thanks Tracey

        • Re: My game now won't load.
          Traceyg

          HI I was wondering if you have any suggestions for my new error

          thanks