Hello Jay...if you search the threads you will find a number of people in various countries have received refunds and outline their methods. If you live in the west you are likely covered by consumer protection laws backed by an independent regulatory watch dog or Ombusman if you will.
If you search Elite and say Maccabi...you may have seen his posts....you will come up trumps......good luck.
For the record I like Elite...but then I am was only after the discount on DLC and basic functions...plus I know it will improve over time with addition features.
Yours in CoD