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PS3: Tracking hard lock information. [Looking for reproducible steps.]

Foxhound-Pro

Update: In the event you are prompted with submitting a crash report, please do. Helping Sony know more will help Treyarch know more as well.

 


Hi,

 

It's apparent that there's an issue that everyone is running into. We're looking for your feedback and your cooperation here.

 

This isn't a thread asking you to go out and intentionally freeze your hardware. If you run into the issue. Post here.

 

This thread is not intended to be a "Yeah, I have hardlocking problems" statement thread.


 

Thread Goals

  1. Centralize Discussion
  2. Create Reproducible Steps
  3. Documentation

 

Here's Vahn's post from about an hour ago.

 

Vahn wrote:

 

It's a common thing to report a problem. Unfortunately, by itself, it's not always that helpful.

 

In order for us to help you successfully, we need to know what happened, but also what you are doing.

 

If you want to be super helpful, you will help us find what we call a "repro." That means if you do the same exact steps the same exact [problem] happens.

 

In order for any software developer to find and fix issues, we need to reproduce the problem in the development environment.

 

Not everyone has an issue with the PS3 freezing. I'm a paltry level 10, but have not frozen once.

 

We need to find exactly and specifically what causes the freeze.

 

Is it accepting an invite? Are you in parties? Did your host migrate?


Details are everything when trying to identify and fix issues.


Vahn

So we need steps. If you're encounter this, then please let us know what happened. Use the numbered bullets function to help you recount your issue.

 

Additional useful information.

  • Any video of this happening.
  • Whether or not you have taken upon yourself to do anything with your PS3.
  • Anything you were doing or were about to do prior to the freeze.
  • Your Region
  • Your PS3 type.
  • Your Blu-Ray Code

 

Example:

 

I've attempted the system restore.

I've installed the texture files.

 

  1. I'm prompted with a patch.
  2. I load up. (I have load to MP selected)
  3. I enter matchmaking.
  4. I attempt to play a game.
  5. We get through the game.
  6. The final killcam happens.
  7. Freeze

 

Please understand that this example is not to be entirely accurate or representative of your issues. It's just a mock up.

 

Anything we consider off topic or unhelpful will be deleted. This is a problem solving thread. Not a complaints platform.

  • 1. Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

     

    This.

    1. I'm prompted with a patch.

    2. I load up. (I have load to MP selected)
    3. I enter matchmaking.
    4. I attempt to play a game.
    5. We get through the game.
    6. The final killcam happens.
    7. Freeze

     

    Region: Portugal

    PS3 Model: Fat Ps3 [60 GB]

    Blu-Ray Code: BLES-01717 [this ?]

  • 2. Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

    case 1:

    load game, it is also set to auto start MP

    enter match makinng (with party and also without)

    join a lobby

    scroll over to mute everyone but party

    while on player cards I freeze

     

    case 2:

    If i scroll through the menus too fast I tend to freeze for about 10 seconds, about 1/10 "pseudo-freezes" I get a soft freeze forcing me to hold down the power button until it shuts the ps3 off.

    No hard freeze yet (where i have to flip the switch in the back off, or with the new models unplug the power cord)

     

     

    additional info:

    current version is 1.02

    Just ran a corruption check on my ps3 and then a file systems restore.

    I do have the texture pack installed

    in the USA, east coast

    2 ps3s, slim and fatty. cechk01 and cech-2001a

    bluray code: BLUS31011

     

    hope this helps

  • 3. Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]
    Foxhound-Pro

    MikePt wrote:

     

     

    This.

    1. I'm prompted with a patch.

    2. I load up. (I have load to MP selected)
    3. I enter matchmaking.
    4. I attempt to play a game.
    5. We get through the game.
    6. The final killcam happens.
    7. Freeze

     

    Talk about hitting the nail on the head.

     

    Can we get your region and other information? It can only help. No need for dire specifics. Please edit your post and add the information.

  • 4. Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]
    Foxhound-Pro

    WS_Shinobi wrote:

     

    case 1:

    load game, it is also set to auto start MP

    enter match makinng (with party and also without)

    join a lobby

    scroll over to mute everyone but party

    while on player cards I freeze

     

    case 2:

    If i scroll through the menus too fast I tend to freeze for about 10 seconds, about 1/10 "pseudo-freezes" I get a soft freeze forcing me to hold down the power button until it shuts the ps3 off.

    No hard freeze yet (where i have to flip the switch in the back off, or with the new models unplug the power cord)

     

     

    additional info:

    current version is 1.02

    Just ran a corruption check on my ps3 and then a file systems restore.

    I do have the texture pack installed

    in the USA, east coast

    2 ps3s, slim and fatty. cechk01 and cech-2001a

    bluray code: BLUS31011

     

    hope this helps

    For emphasis. Posts like this are great, but anything does help. Thanks community!

  • 5. Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]
    Clxmj

    1. Installed patch 1.02.

    2. Go straight to MP as default.

    3. Enter Lobby, enter game

    4. Game starts and within seconds Host Migration.

    5. Host Migration starts then freezes halfway (music still plays though in BG)

    6. Cant quit game by ANY means, even tried Signing Out which usually backs you out to Main Menu.

    7. Hard Reset

    = System Corrupt

     

    Playing on a PAL Slim PS3 in the UK - happened numerous times between 13:00 - 17:00. Hardened edition, textures installed through Zombies Menu. The patch did fail first time and took me back to the PS3 Dashboard, ran BO2 again and worked fine (aprx 12:30pm)

  • 7. Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]
    Eddyj

    Well...
    * cant get pass the activision intro screen while sign on
    * while sign off game loads fine yet can not play any zombies nor Mp after I re-sign in
    any other info well...
    Patch is 1.02
    I have restore and reformat my system and yet still doesnt work
    I live in Puerto Rico
    and I have an 80gb fat ps3
    my first blus code was 31080(that was the harden edition disk)
    I change that cd and got a normal cd...no harden edition just a standard Blus31011
    still nothing working

    and I hope this is what you asked and that it helps

  • 8. Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

    PS3 Freeze Bug (v 1.02):

    Step 1 -- Enter any Core game

    Step 2 -- Click on any player, including yourself

    Step 3 -- Select View Combat Record

    At this point, there is about 50% the game either freezes (the 3arc load image stays on screen) and requires you quit the game OR worse, the PS3 itself locks up and requires a hard boot.  Note: I've noticed it occurs WAY more often when you are the only one in the lobby.  I've given up checking combat record until a patch, otherwise risk being frozen.

  • 9. Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]
    Meth0dz_1

    Case 1 ( Directly after download/install patch )

    1. Load game

    2. Go to MP

    3. Freeze in matchmakin when invited or able to play 1 match and it freezes after match while waiting to be taking back to lobby

     

    Case 2. ( Directly after previous freeze without re-installing patch )

    1.Load Game

    2. Go to Mp

    3; Freeze in loading screen right before matchmaking screen

     

    Current version 1.02

    Did full system restore

    Tried texture pack both installed and not installed

    Europe ( Netherlands )

    PS3 Slim 160 GB

    Bluray code BLES 01717

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