3 Replies Latest reply: Nov 18, 2012 7:34 PM by Yurpies RSS

USER32.dll!QueryDisplayConfig Instant Crash

Iv'e been trying to fix a issue with BO2 Since release.

When i open the game in Steam. The game will instantly crash.

"Call of Duty Black Ops 2 Has stopped working" When i click more info i get this message.


Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    t6sp.exe

  Application Version:

  Application Timestamp:    509a7621

  Fault Module Name:    USER32.dll!QueryDisplayConfig

  Fault Module Version:    6.0.6001.18538

  Fault Module Timestamp:    4cb733dc

  Exception Code:    c0000139

  Exception Offset:    00009cfc

  OS Version:    6.0.6001.

  Locale ID:    1033

  Additional Information 1:    9d13

  Additional Information 2:    1abee00edb3fc1158f9ad6f44f0f6be8

  Additional Information 3:    9d13

  Additional Information 4:    1abee00edb3fc1158f9ad6f44f0f6be8


I have tried almost every fix imaginable. including

-Updating Drivers

-Doing pretty much everything on the Microsoft website about USER32 Common errors.

-All the fixes supplied by Activision.

-Verify Catche in steam

I used there chat feature and that didn't help. As they told me they would forward my problem to a higher tech who hasn't replied in 2 days now.


It's also worth noting that it seems the game didn't come fully prepared. I had to manually insert a dxgi.dll file into the Steam folder then i got this message. The previous error was pretty much identicle to this one. Substituing dxgi.dll

My specs are


Intel Quad core I5 2400

Windows Vista 32 Bit Service Pack 3

4 Gig Ram

AMD Radeon HD 6700 Series


If anyone has any ideas whats going on i would really appreciate your help. Activision haven't been able to help.