Good luck. I have the same issue. Chatted with the useless individual in support who was unable to anwser the simplest question, said he was going to "send it up" but it still isnt even listed. Was told to contact someone called cutpurse who hasnt anwsered anything. The players I have talked to who have had this issue say they havent had it fixed. One guy had even been waiting since December for a reply. Honestly I havent found 1 person that has said they have even gotten a reply about the problem. It has made me realize that BO2 is a sub par half assed game thats full of issues that no one is addressing. And that their support is very amateur hour and inefective.