5 Replies Latest reply: Nov 7, 2013 8:23 AM by JeroenDeJong RSS

my game won't save my progress??


First of all sorry for my bad english, it isn't my native language.


My game won't save my progress, it started the evening before the swap force update. and after a few minutes playing the app shuts down completely.

and when I play ( in those sort few minutes ) I can't visit friends, go to the wishing well because then it stops instantly.


I try-ed un-installing and re-installing the app several times, but that didn't work.

I play on ipad mini with the latest software update.

     level                38   73.3%    

     skylanders      87         

     gems              3077    

     money            70.799.041

     energy            14.459.110

     cudo's            3.313

     Wish stones    1342

     friends            46


What to do????????????????

  • Re: my game won't save my progress??

    Hello Jeroen,


    Thanks for taking the time to provide me your information! I will require some additional things from you. Please let me know the following:


    - Activate Name

    - Real world currency used on account(If you do not know the exact amount used, a rough estimate would suffice)

    - Date the issue started

    - Game version you are running

    - How many accounts used on the device




    ATVI Support