3 Replies Latest reply: Oct 30, 2013 9:23 AM by EmiliozGunz Branched from an earlier discussion. RSS

Re: Skylanders Lost Islands not loading my data.

metazine

I have exactly the same problem (except the message which is in french because I'm in France).

 

My user name on Activate is metazine.

 

I am level 36 with 36 Slylanders, over 6,000,000 coins and about 100 gems. I have 99 friends.

 

I can see on forums that many people have this problem.

 

I REALLY appreciate the bug fix.

 

Thank you

  • Re: Skylanders Lost Islands not loading my data.
    EmiliozGunz

    Hello metazine,

     

    First off, I have gone ahead and created a new thread for your issue.

     

    Now, I am very sorry to hear about the reset that you have encountered. In order to further look into this matter, I will need the following information:

    - Activate Name

    - Real world currency used on account

    - Level before/after the reset occurred

    - Device being used

    - Date the issue occurred

    - Game Version

     

    Thanks,

    ^JG

    ATVI Support

    • Re: Skylanders Lost Islands not loading my data.
      metazine

      EmiliozGunz a écrit:

       

      Hello metazine,

       

      First off, I have gone ahead and created a new thread for your issue.

       

      Now, I am very sorry to hear about the reset that you have encountered. In order to further look into this matter, I will need the following information:

      - Activate Name : metazine

      - Real world currency used on account : 0 ;-)

      - Level before/after the reset occurred : 36 / 1

      - Device being used : iPad with iOs 7.0

      - Date the issue occurred : 14 october

      - Game Version  : 1.7

       

      Thanks,

      ^JG

      ATVI Support

      My answers are besides the questions.

       

      Thanks for your action