As indicated in this post, we have forwarded your information for further investigation.
We understand the frustration; however, once we receive word back we can provide you with more information or you may see a change in-game. Apologies but we do not have an ETA at this time.
We have moved your post to create a separate discussion to address your specific issue. We're very sorry to hear you are experiencing an issue. Please provide us with the following information:
1. Your Activate name.
2. Previous and current level. (Only applies if the account was reset to level 1 or rolled back).
3. Any gems lost and dollar amount spent on gems. (Indicate whether or not gems were lost).
4. The device you are on as well as the iOS version.
Also, specify any error message/code you may have received.
I didn't hear back from you with the requested information.
If you are still encountering an issue with Lost Islands, please try the following Activision Support . Should you need additional assistance, a support phone number is available within the article so an agent can assist you further.