8 Replies Latest reply on Dec 25, 2013 6:45 AM by Maxwell1225 RSS

    Giants Figure No Longer Recognized on Portal

      My son went to play Skylanders today and for some reason his Thumpback is no longer working.  We get no message when he is on the portal.  The portal doesn't even recognize that he's there for it keeps asking us to place a figure on the portal.  Does anyone know why this might be happening and how we can fix poor Thumpback?  Thank you so much for any help.