I am very sorry to hear about the lose of your champion. In order to further look into this matter, can you please provide me the following information:
- Activate Name
- Real world currency invested into the account
- Other than Skeletal Cynder, is anything else missing from your account
- Level before/after the reset occurred (This only applies if your account was reset)
- Device being used
- Date the issue occurred
- Game Version
Also feel free to add any additional information that you feel may be pertinent to our investigation.
1: My Activate Account is "mTnForFame"
2: Nothing yet
3: No, everything is fine
6: 29th October 2013
Thanks for your help!
And I'm sorry for my bad english...
PS: Here is the screenshot (;