2 Replies Latest reply on Nov 3, 2013 12:02 AM by Jp1107 RSS

    I cannot retrieve my game

      hi! I'm playing Skylanders Lost Islands for almost a year. Yesterday, when i opened the game, a question appeared asking for my age. after that, i was transferred to a new game. I tried following the procedures (which was posted on your website) but to no avail. Can you help me with this one? I don't want to restart playing this game. Thank you.



      Level 30 (40-50% to level 31)

      money: 1,400,000+

      gems: 8-10

      skylander: around 30-45

        • Re: I cannot retrieve my game

          Hello Jp1107,


          Very sorry to hear about your issues with your Lost Islands account. In order to further look into this matter for you, I will need the following information:


          •Activate Name

          •Real world currency invested

          •Other than Ramses, is anything else missing from your account

          •Activate Name

          •Real world currency used on account

          •Level before/after the reset occurred

          •Device being used

          •Date the issue occurred

          •Game Version





          ATVI Support

            • Re: I cannot retrieve my game

              HI JG,


              thank you for your reply. Here are the details:


              Activate name: jpthegreat0711

              Real world currency invested: none

              missing from account: just my saved game

              real world currency: none

              level before and after: level 30 (40-50% to level 31) after i received the question regarding my age, the game started to level 1 with no characters

              device: ios7

              date the issue occured: nov. 1

              game version: latest 1.7.0


              is there a possibility i can still retrieve my game?