Thanks for taking the time to post! I am very sorry to see you have been reset. In order to further look into this matter for you, I will need the following information.
- Activate Name
- Real world currency invested
- Other than Ramses, is anything else missing from your account
- Activate Name
- Real world currency used on account
- Level before/after the reset occurred
- Device being used
- Date the issue occurred
- Game Version
My activate name is Rasalhasue and I play Skylanders Lost Islands on the iOS system through iTunes On my iPad.
The issue occurred on Friday 1st of November. Birthday Bash did not show up in my wishing well though it had on my brother's iPad. I deleted the app and reinstalled but my progress saved to the cloud did not carry across. I was on level 30 (possibly 31) but was reset to level 1.
I had purchased:
1 sack of gems for AU$15.99
9 buckets of gems totalling AU$49.41
8 piles of gems totalling AU$15.92
2 piles of gems 2 totalling AU$1.98
2 single skylander bundles totalling AU$8.98
Therefore I would have spent approximately AU$92.28.
Five of the buckets of gems were bought during the swap force special when it was offering 600 gems rather then the regular 275. As stated in my previous message I have retained the receipts detailing the order numbers and issue dates to verify these claims if needed.
I am unsure of what skylanders were bought with the two level up specials but I have lost
alter-egos: autumn stump smash, fireworks Zook, skeletal Cynder, grill master chop chop, hoppity pop-fizz
sidekicks: whisper elf, terra bite.
Other skylanders: star strike, gnarly tree Rex
Thank you for looking into this matter