We're very sorry to hear you are having an issue with the game. Please provide us with the following information so that we can forward your issue up for further investigation:
1. Your Activate name.
2. Previous and current level. (Only applies if the account was reset to level 1 or rolled back).
3. Any gems lost and dollar amount spent on gems. (Indicate whether or not gems were lost).
4. The device you are on as well as the iOS version.
5. When the crash occurs (i.e. upon launching the app, visiting neighbors, etc.).
6. Indicate any error message/code you are receiving.
If you haven't already done so, please try un-installing/re-installing the app.
Be sure to shut down any unnecessary background apps prior to launching the game. Let us know the results.