14 Replies Latest reply on Jan 9, 2014 6:10 AM by KingSlayeah RSS

    Installation block. Help?

      Hi there guys. I just started installing modern warfare 3 but as i start the installation, the installation gets stuck on,"Preparing call of duty:modern warfare 3- multiplayer files for install..." it has been stuck on the same installation page for a solid hour now with no luck. I have restarted the installation numerous times with the same thing happening over again. Could someone please let me know what the problem might be or how i can rectify it.

      thanks so much,


      Latest reply: on Jan 9, 2014 6:10 AM by Replies: 14 in Technical Support
        • Test #1
          Re: Installation block. Help?

          I have exactly the same problem. Brand new retail pack for Christmas. Steam installation step is complete, but as soon as the disc install stage starts, I get:


          Creating local game cache files....

          Preparing Call of Duty: Modern Warfare 3 - Multiplayer files for install...


          Then nothing happens - left it overnight - still nothing. Internet connection is working.

          I have heaps of disk space and 4Gb of memory and good graphics card.

          Running Windows 7 Home Premium. Kaspersky Internet Security - latest version.


          Any suggestions??

          Last Edited: Dec 25, 2013 1:46 PM
          • Test #1
            Re: Installation block. Help?

            Me too! Tried to install yesterday 25th December and today 26th december... Exactly the same problem. I thought it had something to do with the fact that steam homepage was down yesterday, but not. Any ideas?? I have a new PC, i wanna play!!!

            Last Edited: Dec 26, 2013 12:59 AM
            • Test #1
              Re: Installation block. Help?

              i got the same problem, windows 7... won´t install from disc.

              Last Edited: Dec 26, 2013 10:56 AM
              • Test #1
                Re: Installation block. Help?

                Please reply with a solution. This problem is driving me nuts

                Last Edited: Dec 28, 2013 1:39 AM
                • Test #1
                  Re: Installation block. Help?

                  I have same problem. Got brand new computer with great specs, and a copy of the game from target for Christmas.

                  been thinking about taking game back for exchange for another disc but I don't think it is going to fix problem.

                  i have tried everything I can think off to get it going with no luck.

                  contacted activision they didn't want anything to do with it and said its steam's problem.

                  sent an email to steam they havnt got back to me yet.

                  been looking through other forums and have found other people with same problem but no one has any answers.

                  i Only have 3G internet and can't download any big files.

                  Last Edited: Dec 28, 2013 5:03 AM
                  • Test #1
                    Re: Installation block. Help?

                    hey guys!

                    i'm from germany and i bought the game today. i have the same problem...

                    maybe someone has the answer?

                    Last Edited: Dec 28, 2013 5:56 AM
                    • Test #1
                      Re: Installation block. Help?

                      If there is so many of us all around same period perhaps it was a dodgy batch of game disks.

                      I got to be honest I'm very disappointed by level of support to try to get the game to load I have spent  so many hours trying everything.

                      Last Edited: Dec 28, 2013 8:17 AM
                      • Test #1
                        Re: Installation block. Help?

                        Same here.


                        I've purchased three copies of CoD MW3 to install on three different PCs.  All three PCs have the same installation problem with the different copies of the game.


                        The PCs are all Windows 7 with relatively new installs, and Microsoft updates are all up to date.


                        I do have a really crappy internet connection and suspect that as a contributing factor.

                        Last Edited: Dec 31, 2013 3:41 PM
                        • Test #1
                          Re: Installation block. Help?

                          Ok I have had 3 people try it worked for one and not the other two so it is a hit and miss solution.


                          once I got it installed it reckons I still have to do 14GB update for multiplayer. A friend is telling me it dosnt turn out being full 14gb but I don't have the bandwidth to attempt just yet.


                          I will post below what I have done but it may not work for all.

                          To start go into steam whilst online and go to games library.

                          If you have already activated the game it should be in there even though you have not installed it.

                          Now here was my trick start to download game, and install via steam.

                          Only do about 8mb but then hit pause I did about 8mb to be safe once paused exit steam completely.

                          This means going into task manager to make sure it is not running in the background.

                          Now create a short cut to steam on your desktop.

                          Once that is done right click on short cut and go to properties.

                          Your target file should look like this providing you have installed steam to your c: drive ( "C:\Program Files (x86)\Steam\Steam.exe" )

                          What you need to do from here is add -install d: to the end so it looks like this "C:\Program Files (x86)\Steam\Steam.exe" -install d:

                          If your CD/DVD drive is not D: and its E: or G: or something else just replace the d: for whatever drive letter your CD is in.

                          That part sets it to install from CD not on-line once double clicked on.

                          When you double click on short cut now it should start the game menu from CD as normal except this time it will say REINSTALL.

                          please hit reinstall now not install and see how it goes.

                          it takes awhile but you should eventually see that it is installing from cd drive now instead of nothing.

                          Please post your results positive and negative and feedback online to this thread to help others with same problem, hopefully this way they can implement a fix for this problem.

                          Last Edited: Jan 1, 2014 9:53 PM
                            • Test #1
                              Re: Installation block. Help?

                              Thanks Dazzas.  That worked for me, with a little variation.


                              I followed you instructions.  That got me past the initial block, but then it hung again on the next step.


                              I had to go back to normal steam ( not using the new shortcut ) and there was a steam update that was required.  Once that steam update was applied I went back to running steam from the new shortcut and it all looks to be installing fine now.


                              Thanks for you excellent post.

                              Last Edited: Jan 2, 2014 2:06 AM
                              • Test #1
                                Re: Installation block. Help?

                                I LOVE YOU!

                                Ok i have to create a desktop-icon, under your instruction, click on it, accept, accept, ... and then: nothing. But! ---> Then i clicked on Autorun from my CD/DVD drive, clicked on REINSTALL, and it works!

                                I think ist important to download 8 MB, then trying to start with your Icon (to install other things) if this fail after installing other tings you have to click on your CD/DVD drive and use normal setup and choose REINSTALL!

                                Last Edited: Jan 3, 2014 4:22 PM
                                • Test #1
                                  Re: Installation block. Help?

                                  Thank You!!!!!!!   I was on the verge of snapping the disks and prison shanking myself with the shards.



                                  I manged to get the single player installed with this method however steam is updating the 14GB multiplayer part. My internet speed and cap is dismal, therefore I wanted to know how big the actual download is (Since you mentioned your friend said that the download isn't the full 14gb).


                                  Once again thank you because I quite literally spent  3 days straight trying to find a solution.

                                  Hope other people find your method successful as well

                                  Last Edited: Jan 9, 2014 6:10 AM