Wii version of game. Portal connects, lights up, gives error message if not connected, but will not recognize any swapforce characters put on portal (tried 2 swappable and 4 lightforce). Game stays stuck at "Please place a SKYLANDER on the portal."
Giants works fine on same system. Am in same Christmas gift boat as other families...very frustrating.
When playing Giants, are you using the same portal that is having issues in Swap Force? You can use the portal of power that comes with Swap Force on Giants and Spyro's Adventure, but you cannot use the portal of power from the previous games on Swap Force. For more information see this link: http://support.activision.com/articles/en_US/FAQ/Skylanders-SWAP-Force-Portal-Co mpatibility/?l=en_US&c=Game_Title%3ASkylanders_SWAP_Force&fs=Search&pn=2 Are you using a wired or wireless portal? Have you attempted using a different usb port when playing? Is the portal near the console, metal, or magnetic objects?