Although our Support channel is in English, we'll do our best to convey our assistance to you.
Can you please specify which version of the operating system you are currently running?
Additionally, please follow the steps in the order listed below:
1. Un-install and re-install the app.
2. When you are prompted to log into your Activate account select No.
3. Start a new local file by selecting Play alone. This will take you through the tutorial.
4. Once you complete the tutorial, log into your Activate account.
Also, indicate if you have logged into or play the game on more than one device.