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      • 240. Re: Clan Issues and Fixes

        Uninstall the App and reinstall it worked for me....  its happen twice to me during clan wars..

        • 241. Re: Clan Issues and Fixes
          LifeSong1

          vperez4646 wrote:

           

          I don't have the helmet that allows me to change the clan name and also cant change roles or invite and im the commander?? What do I to to fix it

          Are you shown in the roster as also not being in the clan as a soldier as well as the Lt. Commander?  Either way, I'm assuming you may have tried this but log out of the application and log back in and see if you can't manage to get back in as the commander. Can you also try inviting and changing roles from in the game? Also, check to see if you are a soldier or the commander in the game and see what that says. 

           

          Either way, if you are the commander and it lists you as the commander but you don't have commander rights, then you will need to contact @ATVIAssist and @Beachheadstudio on Twitter (their main way of getting support) and see if they can't help you out.  I don't believe there is a known solution otherwise.

          • 242. Re: Clan Issues and Fixes
            tracy

            If you're running the app on android, I found what worked for me was to go to settings, apps, call of duty and clear data and cache, this means you will have to log back in to the app when finished, but this did work for me or unistall and then re-install like the other post mentions.

            • 243. Re: Clan Issues and Fixes
              jasiorr

              HI gues i have inssues with clan wars, clan rewards, and apk

              First i have no unlocked my rewards in clan emblem editor

              http://imagizer.imageshack.us/v2/800x600q90/812/t5q1.jpg

              http://imagizer.imageshack.us/v2/800x600q90/18/mc61.jpg

              http://imagizer.imageshack.us/v2/800x600q90/839/8frh.jpg

              http://imagizer.imageshack.us/v2/800x600q90/577/8hpb.jpg

              http://imagizer.imageshack.us/v2/800x600q90/593/hswl.jpg

              Also we don't recive GREAM REAPER weapon camo (we placed first time in platinium on second place)

              Another inssue is with my clan name, i cant go back to my old clan name ( is not taken )

              • 244. Re: Clan Issues and Fixes
                LifeSong1

                jasiorr wrote:

                 

                HI gues i have inssues with clan wars, clan rewards, and apk

                First i have no unlocked my rewards in clan emblem editor

                http://imagizer.imageshack.us/v2/800x600q90/812/t5q1.jpg

                http://imagizer.imageshack.us/v2/800x600q90/18/mc61.jpg

                http://imagizer.imageshack.us/v2/800x600q90/839/8frh.jpg

                http://imagizer.imageshack.us/v2/800x600q90/577/8hpb.jpg

                http://imagizer.imageshack.us/v2/800x600q90/593/hswl.jpg

                Also we don't recive GREAM REAPER weapon camo (we placed first time in platinium on second place)

                Another inssue is with my clan name, i cant go back to my old clan name ( is not taken )

                Not sure why you wouldn't have received your rewards yet. They usually take a few days after the clan war to distribute but some of yours were from previous clan wars. As for the not going back to your old clan name, you will likely need to contact @Beachheadstudio and hope that they are willing to investigate and change it for you, otherwise you are stuck with that name. It's possible that once a clan name is used it is no longer available for anyone to use even if it is not actually currently being used. You never know what the devs may have been thinking when implementing this.  No matter what, for all of these issues, you will need to get ahold of @Beachheadstudio on twitter and hope they will/can help.

                • 245. Re: Clan Issues and Fixes
                  jasiorr

                  ,,They usually take a few days after the clan war to distribute but some of yours were from previous clan war"

                   

                  some chelanges my clan have completed on first clan war - i think that was about o month a go and we don't recive award for this (we recived all emblem path for this but no emblem in Call of duty apk. You can see on screan wat we should have unlocked  in apk )

                  I have arledy twitt to beachhed and I link insert to my post, until now no respond. ON twitter hard to write all things with 140 letters

                  • 246. Re: Clan Issues and Fixes

                    Hi,

                     

                    I was the leader of my clan and for some reason when i registered on this website i lost admin privileges and also i got kicked out of my clan. So i went to Find my clan and i applied and i received a notification that i had a pending application and when i selected that i got another error saying "Clan info did not load". When i tried to apply again i got the error "You cannot apply to this clan since you withdrew earlier"

                     

                    What is the best way to fix this?

                     

                    Thanks

                    • 247. Re: Clan Issues and Fixes
                      LifeSong1

                      chomp88 wrote:

                       

                      Hi,

                       

                      I was the leader of my clan and for some reason when i registered on this website i lost admin privileges and also i got kicked out of my clan. So i went to Find my clan and i applied and i received a notification that i had a pending application and when i selected that i got another error saying "Clan info did not load". When i tried to apply again i got the error "You cannot apply to this clan since you withdrew earlier"

                       

                      What is the best way to fix this?

                       

                      Thanks

                      To fix this you need to talk to @Beachheadstudio and/or @ATVIAssist on Twitter to see if they can help you out. There is no known fix for this other than to talk to them.

                       

                      FYI - I added this issue as #22 as it has happened to quite a few people.

                      • 248. Re: Clan Issues and Fixes

                        MY clan is not getting any CXP. It is not just being slow, it has been a few days now and no CXP for any of our gaming. what is going on and how can we fix it? We would like to rank up. Thanks.

                        • 249. Re: Clan Issues and Fixes
                          LifeSong1

                          FT6C wrote:

                           

                          MY clan is not getting any CXP. It is not just being slow, it has been a few days now and no CXP for any of our gaming. what is going on and how can we fix it? We would like to rank up. Thanks.

                          Make sure the people you are teamed up with are actually in your clan. The easiest way to do this is to make sure everyone can use the official Clan Tag.  If they are and you still aren't getting CXP then I would recommend you talk to @ATVIAssist on Twitter as they are likely the only ones that can help you out.

                           

                          Note that the game doesn't update the Clan XP very regularly.  Your best bet is to use the phone and it typically will be updated within 30 seconds of a game ending once you refresh the page.

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