Can you play now on the same name? I would suggest just starting over at zero, it's really the only option because you're not going to get set back.
They don't reset players for no reason, maybe unbeknownst to you, you got placed in a hacked lobby and didn't back out. I can easily see it being an honest mistake, but they aren't going to give you your rank back.
I think that's a bit unfair to just reset me at no fault of my own, I have started again but how do I know this is not going to happen again?
When going into games all I do is hit find game so I have no option in which game I'm stuck into so again I feel it's poor of them to do such an activity again when I have done nothing wrong but be a loyal customer?
I appreciate your honesty and no doubt your correct but I did have some exchanges with Flava and he was going to look into it but he has not come back to me.