Hey Dean, we know this is an old post - but if you're still having trouble, it sounds like your portal may be faulty
We can get a new portal out to you asap through our Warranty & Returns program though, you'll need to create an account with our support site, then start a new returns case by clicking "Warranty & returns" at the top of the page here: Activision Support
Follow the instructions and enter your portal info, and we'll get a new one out right away
Hi Christyi33, sorry to hear you've had trouble finding help!
For future reference, we can always be reached here on the forums, on our official Twitter account: Activision Support (@ATVIAssist) | Twitter as well as Facebook: https://www.facebook.com/ActivisionAssist
You're having problems with a specific Skylander not registering on the portal? Or are all Skylanders having problems?
If it is a single figure, we can get a replacement out to you right away - you'll need to create an account with our support site, then click "Warranty & Returns" - follow the instructions and enter the numbers on the bottom of the figure, and we'll get a new one in the mail asap!
If all figures are having problems - it may be a portal issue. We can replace that as well, you'll just need to create a portal return case.
Check here for our support site: Activision Support
Let us know if you need assistance with this process! ^NM
Hey Paul, we know this is an older post, but it looks like we missed this originally
It sounds like your Skylander may be defective - but not to worry, we can get a brand new one out to you right away!
We have a free replacement service, you'll just need to create an account with our support site, then click "Warranty & Returns" at the top of the support page to open a new returns case. Follow the instructions, and enter the code on the bottom of the figure, and we'll send a new one out asap! You won't need to send the broken figure back to us unless it is a special edition, dark edition, or Swappable character.
You can find our support site here: Activision Support
Apologies again for the delay, and let us know if you need assistance with the return process!