1 Reply Latest reply: May 7, 2014 5:08 PM by Activision Support RSS

    Hi to the Activision team,

    AllenRenz

      So i wake up this morning only to find out that i have been de-ranked to level 1 from a 10th prestige. I don't understand why thats happened. Can anyone please fix this.

       

      Occurred: 7th May 2014

      Platform: PS4

      My email address for this account is [Removed by Moderator]

       

      Kind Regards,

      Allen

       

      Message was edited by: OGHuxtable Due to privacy reasons, the email address has been removed from this post.

        • Activision Support

          Hi AllenRenz,

           

          We appreciate your patience while we investigated the issue with your account's rank.  If you have experienced a rank or stat reset on your account this is due to irreparable corruption and it cannot be restored to its previous state.  We apologize for any inconvenience caused. Please visit our FAQ on Ghosts at Activision Support .  

           

          Regards ^AH