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Hi to the Activision team,

SOLVED

Activision Support

Hi to the Activision team,

So i wake up this morning only to find out that i have been de-ranked to level 1 from a 10th prestige. I don't understand why thats happened. Can anyone please fix this.

Occurred: 7th May 2014

Platform: PS4

My email address for this account is [Removed by Moderator]

Kind Regards,

Allen

Message was edited by: OGHuxtable Due to privacy reasons, the email address has been removed from this post.

Level 1
Likes: 0
Posts: 6
Registered: ‎19-03-2013
1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Hi to the Activision team,

in reply to AllenRenz1
Solution
‎07-05-2014 05:02 PM

Hi AllenRenz,

We appreciate your patience while we investigated the issue with your account's rank.  If you have experienced a rank or stat reset on your account this is due to irreparable corruption and it cannot be restored to its previous state.  We apologize for any inconvenience caused. Please visit our FAQ on Ghosts at Activision Support .  

Regards ^AH

Player Support
Likes: 52
Posts: 3291
Registered: ‎29-08-2013
1 REPLY
Highlighted

Re: Hi to the Activision team,

in reply to AllenRenz1
Solution
‎07-05-2014 05:02 PM

Hi AllenRenz,

We appreciate your patience while we investigated the issue with your account's rank.  If you have experienced a rank or stat reset on your account this is due to irreparable corruption and it cannot be restored to its previous state.  We apologize for any inconvenience caused. Please visit our FAQ on Ghosts at Activision Support .  

Regards ^AH

Player Support
Likes: 52
Posts: 3291
Registered: ‎29-08-2013
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