No, I have not submitted a support ticket. I've lost about a level's worth of kingdom XP, and I can't add Barkley without it restarting. Are you asking if I've EVER purchased gems, or just recently? If you mean ever, then yea, I've spent quite a bit on gems. I can try to look up my itunes receipts, though most of the time, I bought them on special, so got extra.
If you mean recently, I spent $1.99 to see if I could get the gems and break the cycle. Didn't work.
I Just looked up my emails, and unfortunately, itunes only sent receipts for about the last two months. I would estimate I've bought about 30-35K gems over the months. Again, I buy them on special, like when they had a $.99/300 gem special, I went a little nuts.
Thanks very much! In terms of your actual real world currency, how much money have you roughly invested into the game? Apologies for the questions, just trying to gather as much information for you before sending this up.
Thanks for all your help.
I got onto the game today and there was a cloud save from Activision that appears to have fixed the problem. Thanks so much.
This is good news! Glad to hear that everything worked out!
If you need any additional assistance, you know where to find me!