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Skylanders Collection Vault Bug Report

Activision Support

Skylanders Collection Vault Bug Report

Skylanders Collection Vault Bug

I attempted to enter my entire collection into the vault, all 149 characters, and 11 gave the error message

"Toy not supported

The toy you are trying to unlock is not

supported by this application."

The Characters with this problem for me are:

Legendary Lightcore Grim Creeper

Knockout Terrafin

Lava Barf Erupted

Blizzard Chill

Anchors Away Gill Grunt

Mega Ram Spyro

Super Gulp Pop Fizz

Heavy Duty Sprocket

Big Bang Trigger Happy

Twin Blade Chop Chop

Ninja Stealth Elf

If there is a better place to submit this bug report I would be happy to submit it, however I was unable to find anything suitable.

Philip M. Bacchi

Level 1
Likes: 0
Posts: 1
Registered: ‎10-04-2013
15 REPLIES
Highlighted

Re: Skylanders Collection Vault Bug Report

in reply to pbacchi

I'm having the same problem. In addition Gill Grunt (translucent green) from Series 1 registers as a regular Gill Grunt character--also the Special Edition Gill Grunt from Giants is missing.

Dark Spyro has a number of complaints by quite a few people as well:

darkSpyro - Spyro and Skylanders Forum - Skylanders: Swap Force - Activision Offers Skylanders Colle...

In addition, the app crashes often. Sometimes, you don't need to do anything (I was adding figures)...other times it crashed when I tried to play a video.

Also, some of the video links do not work. An effective sweep and testing it all is in order.

Level 2
Likes: 4
Posts: 28
Registered: ‎04-12-2013

Re: Skylanders Collection Vault Bug Report

in reply to Gamer_2013022816391784770

I can also attest that all of the chase variants currently in the Collection Vault cannot be entered. The only two that could were White Flocked Stump Smash and White Flocked Eruptor. The other ones don't register because it says I already have that toy registered. It obviously doesn't know how to determine the regular series versions vs. the chase versions---except for these two.

I can also attest that a given unique figure code cannot be shared multiple times. What are a person's venue to resolve this problem?

Will Activision confirm these are issues and work on addressing, or are we (as usual) left to our own devices.

Level 2
Likes: 4
Posts: 28
Registered: ‎04-12-2013

Re: Skylanders Vault Collection Отчет Об Ошибке

in reply to pbacchi

обратись в супорт стеам

Level 1
Likes: 1
Posts: 22
Registered: ‎04-10-2013

Re: Skylanders Collection Vault Bug Report

in reply to iwan621

Как я могу это сделать?


(How do I do that -- contact Steam support)

Level 2
Likes: 4
Posts: 28
Registered: ‎04-12-2013

Re: Skylanders Collection Vault Bug Report

in reply to Gamer_2013022816391784770

I guess I can start logging these bugs on Activision's social media outlets and see what happens then...?

Level 2
Likes: 4
Posts: 28
Registered: ‎04-12-2013

Re: Skylanders Collection Vault Bug Report

in reply to Gamer_2013022816391784770

The latest version last week did not fix any of the issues reported here. I've rated the app accordingly and left my feedback there. The Add button was removed from the main menu which now makes data entry even more cumbersome if you have codes. There's many feedback items related to the above items, so either they have selective listening or they can't/won't fix it.

Level 2
Likes: 4
Posts: 28
Registered: ‎04-12-2013

Re: Skylanders Collection Vault Bug Report

in reply to Gamer_2013022816391784770

Take a look at my post here: Regarding Skylanders Collection Vault on iOS.  I'd be interested to know if you've had any problems with figures not being unlocked when you've entered their codes into the app.  I've run into it with five figures from Spyro's Adventure (Ignitor, Green Gill Grunt, Double Trouble, Spyro and Dark Spyro), and two from Giants (Legendary Ignitor and Royal Double Trouble).

Level 1
Likes: 2
Posts: 4
Registered: ‎21-12-2013

Re: Skylanders Collection Vault Bug Report

in reply to pbacchi

I've had the same problem with some of my figures (Super Gulp Pop Fizz, Ninja Stealth Elf, and Knockout Terrafin from SwapForce; Twin Blade Chop Chop and Blizzard Chill from Giants), as well as some other problems I've outlined in another post: Regarding Skylanders Collection Vault on iOS.

I'm very disappointed in Activision's level of support in this.  I work for a major console game retail company, and will definitely be letting all my Skylanders customers know not to expect any support from Activision should they encounter problems.

Level 1
Likes: 2
Posts: 4
Registered: ‎21-12-2013

Re: Skylanders Collection Vault Bug Report

in reply to pbacchi

Just wanted to add to the group and say I'm getting this error too on Mega Ram Spyro, Blizzard Chill, and Ninja Stealth Elf. I have to say it's sad to hear Activision isn't even acknowledging this issue. I got this game for the PS4 b/c my wife thought it looked fun and simple. We've really enjoyed playing together and have dropped a few bills on getting new characters. Then they tell you to download and app to register your collection but some of the ones we buy are getting that "Toy not Supported" error. What does that even mean they make the toy? It makes you feel like you bought something defective and these aren't exactly cheap running at $10 to $15 a pop. How do kids buy these with an allowance? Maybe I'm just old and remember when my TMNT action figures were $5-$6. Growing up sucks I don't recommend it

Level 1
Likes: 0
Posts: 1
Registered: ‎16-01-2014
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