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Skylanders Lost Islands Keeps Crashing

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Skylanders Lost Islands Keeps Crashing

I have submitted this on Facebook as well, but I wanted to post my issue with Skylanders Lost Islands here as well.  About a week ago my game started crashing every time I tried to save my progress to the Cloud.  At the time I was running iOS 6.1.3 on an iPad 2, Wifi only.  Even when I upgraded my iOS to 7.0.2, the problem persisted.  I have uninstalled and reinstalled the software twice now with no change.

The problem is still continuing - so far I haven't lost any Skylanders (84 of 85; haven't added Barkley yet), gold, gems, kudos, or energy, nor have I lost my levels.  However, within a few minutes of restarting the game, it either shuts down on its own or when I try to save to the Cloud and I lose all that I had gained since the problems started.  I have missed out on Super Tuesday, Monday's offers, offers over the weekend, and lots of Kudos from my friends for visits and gifts.

I have made a significant monetary (and time) investment into this game and it is very frustrating that I can't play since last Friday.  I need help to get my game back and working properly.

Sincerely,

John Benedict

Activate ID - John Benedict

Message was edited by: OGHuxtable

Due to privacy reasons, we have removed your email address from this post.

Level 1
Likes: 1
Posts: 13
Registered: ‎19-06-2013
14 REPLIES

Re: Skylanders Lost Islands Keeps Crashing

in reply to VTCCHokie92

Hello VTC,

Very sorry to hear about this reset on your account! I will do my best to forward this along, but before I do, I need some additional information.

1. Click the purple banner in the lower right hand corner. Go to Options > Help > and look for the FAQ that most accurately describes your issue. If there is a support code located on that page, then please let me know what it is.

2. Roughly how much real world currency have you put into your account?

3. Have lost any ranks/levels in game?

^JG

ATVI Support

Community Coordinator
Likes: 991
Posts: 6511
Registered: ‎04-06-2013

Re: Skylanders Lost Islands Keeps Crashing

in reply to Seanicus23

Here is the information you requested; looking forward to fixing this issue and getting my game back:

1) When I click on Options, then Help, then game exits just like it does when I try to save my game.

2) According to my iTunes records, I and my son have spent $232.52 on the in-app purchases for the game since this spring.  Depressing that it was that high, but that is what I have spent.  That is way too much to begin at the beginning, especially since I have entered my codes for Skylanders that my son owns into the game as well as those that I purchased with gems.  I had just won Skeltal Cynder and used Kudos to buy Admiral Thumpback, plus I used Gems to buy the last Alter Ego, Cupid Flameslinger, all before my game crashed.

3) As of today, I have not lost any ranks or levels in the game.  I have screen captures of my game with what is the last save, including what is on all my islands,  I have 84/85 Skylanders; 1365 Gems, 22,597,135 Gold; 501,119 Energy; 565 Wish Stones; and 1015 Kudos.

Sincerely,

John Benedict

Level 1
Likes: 1
Posts: 13
Registered: ‎19-06-2013

Re: Skylanders Lost Islands Keeps Crashing

in reply to VTCCHokie92

Thank you John,

We truly apologize for any inconvenience this may have caused.  We will forward your information and issue to the proper parties for further investigation and resolution.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Skylanders Lost Islands Keeps Crashing

in reply to _KidA_

How long has it usually taken to fix these issues?

Level 1
Likes: 1
Posts: 13
Registered: ‎19-06-2013

Re: Skylanders Lost Islands Keeps Crashing

in reply to VTCCHokie92

HI John,

Unfortunately, we do not have an ETA; however your information has been forwarded.  Once we receive word back, we'll have more information to provide or you may see an in-game change once the investigation is complete.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Skylanders Lost Islands Keeps Crashing

in reply to _KidA_

Do I need to send the screen captures I have or can you all rebuild/restore my save file?

Level 1
Likes: 1
Posts: 13
Registered: ‎19-06-2013

Re: Skylanders Lost Islands Keeps Crashing

in reply to VTCCHokie92

Hi Vtcchokie92,

Your information has been forwarded to the proper channels that's currently working to resolve your issue.  Should additional information is needed, we'll update you.

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: Skylanders Lost Islands Keeps Crashing

in reply to _KidA_

I just wanted to make sure that you all were tracking that my Activate ID is JohnBenedict2, not VTCCHokie92.  It is linked to my email address: johnbenedict2@hotmail.com.

Level 1
Likes: 1
Posts: 13
Registered: ‎19-06-2013

Re: Skylanders Lost Islands Keeps Crashing

in reply to _KidA_

Also, I need to report that my wife's Skylanders Lost Islands game has started crashing as well.  Here is her specifics for your records and to start a case for her as well.

The game started crashing yesterday after visiting her friend's islands to collect kudos.  After that, any time we try the game, even after a hard shutdown of her iPad, it crashes as soon as we try to save the game.

Device: iPad Mini

iOS: 6.1.3

Activate ID: AlexandraB

She has spent a total of $36.86 on gems packs and single Skylanders offers since she started the game in the February/March timeframe.

Her Game Levels before the crash:

Level 32, 99.4% complete to go to Level 33

All islands unlocked

59 Skylanders

828 Gems

6,290,873 Gold

441,591 Energy

176 Kudos

I have screen captures of all her islands prior to the crash as well as her inventory and her Skylanders, if needed.  Hopefully you can fix my issue and hers soon - we both love this game and so does our son, and now that both of our machines are down, it is very frustrating that we can't play and we have potentially lost all that money.

Level 1
Likes: 1
Posts: 13
Registered: ‎19-06-2013
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