I need help, i can´t play online(Multiplayer game)

Black Ops II Technical Support

I need help, i can´t play online(Multiplayer game)

I can´t play online? There is a problem with the servers?

I want to play in multiplayer game, but do me the connection error. I have this problem since 1/8/2013.

Someone can help me, please!?

SlowMotion9
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Posts: 4
6 REPLIES

Re: I need help, i can´t play online(Multiplayer g...

in reply to SlowMotion9

Hey there,

Which game are you playing?

If you're playing the original Black Ops, you might be banned if you've been receiving a servers not available error since January: https://support.activision.com/articles/en_US/FAQ/The-Call-of-Duty-Black-Ops-1-server-is-not-availab... .

If you're playing Black Ops 2, can you please let me know your connection type (wired, wireless), and show me speedtest.net results?

Thanks!

^LM

If you need more help, hit us up on Twitter: https://twitter.com/ATVIAssist or on Facebook:https://www.facebook.com/ActivisionAssist.

Player Support
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Re: I need help, i can´t play online(Multiplayer g...

in reply to FlavaSprinkles

I´m playing black ops 2, original game and my connection is wireless.

The speedtest I did was on my pc, also has wireless connection, because the ps3 I could not install the adobe, because giving error when I opened the page.

SpeedTest:

Ping-16ms; download speed-25.56mbps; upload speed-3.23mbps

SlowMotion9
Likes: 0
Posts: 4

Re: I need help, i can´t play online(Multiplayer g...

in reply to SlowMotion9

So you're playing Black Ops 2, not Black Ops 1?

Your connection sounds fine, you should definitely be able to connect. Where do you get a connection error? Is it just the standard servers are not available message?

^LM

If you need more help, hit us up on Twitter: https://twitter.com/ATVIAssist or on Facebook:https://www.facebook.com/ActivisionAssist.

Player Support
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Posts: 2183

Re: I need help, i can´t play online(Multiplayer g...

in reply to FlavaSprinkles

Yes, i´m playing black ops 2.

I go into multiplayer and I get to play online, but when I want to go play online, appears me "Connecting to Online Service" ... After a few seconds it appears to me:

NOTICE:

The call the duty: Blck ops 2 server is not available at this time. Please try again later or visit

http://www.callofduty.com/blackops2/statusforupdates.

This problem is already appears me a week ago

SlowMotion9
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Posts: 4

Re: I need help, i can´t play online(Multiplayer g...

in reply to SlowMotion9

Thanks for the update! I see you stated that you are using a wireless connection. Can you possibly try out a wired connection and see if that helps at all?

Also, have you tried port forwarding on your router? https://support.activision.com/articles/en_US/FAQ/Lag-Occurs-in-Multiplayer-Game/?q=connection&l=en_...

^JG

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Community Coordinator
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Re: I need help, i can´t play online(Multiplayer g...

in reply to Seanicus23

I tried the wired connection and not given the same

Port forwarding on my router? How to do it?

SlowMotion9
Likes: 0
Posts: 4

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