My friends can connect to online multiplayer, but I can't!!! Even though my Xbox live is active and my internet is working?

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Black Ops II Technical Support

My friends can connect to online multiplayer, but I can't!!! Even though my Xbox live is active and my internet is working?

Hi, my name is Larissa and I am from Tasmania, Australia.

I have contacted Xbox support and they said to contact you at Activision.

My Xbox live is fine and my internet is working. I have had COD black Ops 2 for ages and have never had problems, now all of a sudden, it will not let me play online multiplayer. My friends can, and I can play it on my boyfriends Xbox but it will not play it on mine anymore.

I click online multiplayer and it says that the sever is down. However, I looked on your website and it is NOT down.

I cannot get online but my friends can and I can on my boyfriends Xbox. WHAT is going on???!! Please help!

Level 1
Likes: 0
Posts: 2
Registered: ‎26-11-2013
1 ACCEPTED SOLUTION

Accepted Solutions

Re: My friends can connect to online multiplayer, but I can't!!! Even though my Xbox live is active and my internet is working?

in reply to Laaaarry
Solution
‎26-11-2013 10:15 PM

Hi Larissa,

Since you are able log into your account on your boyfriend's console and play without issue, it doesn't sound like an account issue.  It may be a network issue.  We can assist with providing tips on how to optimize your network set up.

First, you can always check online services status here Call of Duty: Black Ops 2 Status

If online services are fully operational and you are still unable to connect, you may want to try the following.

  • Reboot your router.
  • Try using a wired connection in order to sustain the connection quality.
  • To help identify if there is an issue with the router or blocked ports, try connecting directly through the modem. 
  • Check the NAT type.  Is it Open, Moderate or Strict?
  • Establish a static IP address and port forward. 

Here are the port numbers you will need:

Xbox:  Activision Support

Should you have any questions on how to port forward, please contact your ISP or the router manufacturer.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
1 REPLY

Re: My friends can connect to online multiplayer, but I can't!!! Even though my Xbox live is active and my internet is working?

in reply to Laaaarry
Solution
‎26-11-2013 10:15 PM

Hi Larissa,

Since you are able log into your account on your boyfriend's console and play without issue, it doesn't sound like an account issue.  It may be a network issue.  We can assist with providing tips on how to optimize your network set up.

First, you can always check online services status here Call of Duty: Black Ops 2 Status

If online services are fully operational and you are still unable to connect, you may want to try the following.

  • Reboot your router.
  • Try using a wired connection in order to sustain the connection quality.
  • To help identify if there is an issue with the router or blocked ports, try connecting directly through the modem. 
  • Check the NAT type.  Is it Open, Moderate or Strict?
  • Establish a static IP address and port forward. 

Here are the port numbers you will need:

Xbox:  Activision Support

Should you have any questions on how to port forward, please contact your ISP or the router manufacturer.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

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