Reset My Acc

Black Ops II Technical Support

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Reset My Acc

Uh hey guys i have a problem i accidently used my last permanant unlock on a custom class so therefore i am stuck on master prestige and i cant reset is it possible that you could reset my account?, as next time i will know that you actually do need a permanant unlock to reset cheers.

CookieMonsta581 on xbox

Level 1
Likes: 0
Posts: 2
Registered: ‎08-05-2013
5 REPLIES

Re: Reset My Acc

in reply to CookieMonsta581

Hey there,

Unfortunately, we can't do resets upon request, and won't be able to reset your account back.

We do apologize for the inconvenience, but please let us know if you need help with anything else.

^LM

ATVIAssist

Player Support
Likes: 238
Posts: 2289
Registered: ‎25-07-2012

Re: Reset My Acc

in reply to ATVIAssist

Alright than thanks anyway.

Level 1
Likes: 0
Posts: 2
Registered: ‎08-05-2013

Re: Reset My Acc

in reply to CookieMonsta581

No problem. Please don't hesitate to contact us anytime in the future with questions. ^CT

Player Support
Likes: 238
Posts: 2289
Registered: ‎25-07-2012

Re: Reset My Acc

in reply to CookieMonsta581

When was this changed? I previously had a Master Prestige account with prestige tokens left over and was able to reset my stats. Now I'm at Master Prestige with extra tokens again, but cannot reset...

Level 1
Likes: 0
Posts: 25
Registered: ‎02-08-2013

Re: Reset My Acc

in reply to PJTheFadangler

If you have a prestige token left over and weren't banned along the way then you should still have the option to reset your stats.  If you don't then you should contact Activision Support.

Level 69
Likes: 3241
Posts: 7672
Registered: ‎29-02-2012

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