Uh hey guys i have a problem i accidently used my last permanant unlock on a custom class so therefore i am stuck on master prestige and i cant reset is it possible that you could reset my account?, as next time i will know that you actually do need a permanant unlock to reset cheers.
CookieMonsta581 on xbox
Unfortunately, we can't do resets upon request, and won't be able to reset your account back.
We do apologize for the inconvenience, but please let us know if you need help with anything else.
When was this changed? I previously had a Master Prestige account with prestige tokens left over and was able to reset my stats. Now I'm at Master Prestige with extra tokens again, but cannot reset...
If you have a prestige token left over and weren't banned along the way then you should still have the option to reset your stats. If you don't then you should contact Activision Support.