The in game description is reset of stats and progress. Call of Duty Elite has nothing to do with my progress in game and yet after I reset to try to get better stats I lost my call of Duty account as well. Why? I didn't agree to losing my social media account I only asked for my BO2 stats to be reset. I had to re-register my Elite account and my founder status and all my perks are gone. This is not what was advertised so why did it happen?
Fresh Start should only remove the in game items. Have you tried to unlink/relink the gamertag back to your ELITE account? Does anyone else have access to this login?