[MEGATHREAD] PC: Black Ops 4 Game Crashes

Call of Duty Black Ops 4 PC

 

 

17 /10/2018 UPDATE FROM @PSSupport

Another update for you guys,

 

Treyarch has pushed out an update for PC just now addressing multiple crashes players have been running into. You can read all about it here: Call of Duty Black Ops 4 PC updates

 

Please make sure you update your game whenever you get a chance to see if you're still crashing after the update. If you're still having trouble, please feel free to send over your DxDiag, MSINFO, and battletag over to me via PM or the support team on Twitter. Make sure the DxDiags and MSINFOs come in Pastebin links.

 

And just a friendly reminder, we are seeing more contacts than usual due to the release of BO4, so we kindly ask for your patience.

 

 

 

15/10/2018 UPDATE FROM @PSSupport

Hello everyone!

Just wanted to follow up with a post from Treyarch's PC team. They are aware of the issues players are experiencing and are actively working to get them resolved. You can check out their Reddit post here: Beenox fixing some issues you may encounter

 

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13/10/2018 UPDATE FROM @PSSupport

 

We've been seeing various reports from PC players who have been encountering issues with crashing when attempting to launch BO4 or mid-match. We're currently looking into this but in order to diagnose the issue and escalate to Treyarch, we'll need more information from you all.

 

Please reach out to our official support through Live Chat or Twitter and make sure to have a copy of your DxDiag, MSINFO, and battletag ready. However, keep in mind that our support teams are seeing a higher volume in contacts due to the launch of BO4 so you may see a delay in response. We kindly ask for your patience.

 

REDDIT DISCUSSION THREAD:

https://www.reddit.com/r/Blackops4/comments/9nh3st/megathread_black_ops_pc_crashing_post_your_data/

 

CRASH REPORT TEMPLATE:

 

Please post in this thread the following information to help the Devs fix this:

Computer Specifications:

Windows version:
GPU:
GPU Driver Version:
CPU:
RAM:
Install Location:
SSD or HDD: 
Log or Crash Files (Upload to Pastebin)

Issue Experienced:

Please include a detailed report of what is happening.    

Troubleshooting Attempts:

If you can, please include what troubleshooting steps you have already performed to attempt to fix it.

Some common troubleshoot methods:

  • Scan & repair game files
  • Update GPU drivers, update Windows
  • Change page file settings - manual, automatic
  • Selective startup - disable all non-Microsoft services
  • Uninstall any programs that interfere with GPU - F.Lux, MSI Afterburner
  • Run standard Battle.net as normal
  • Run standard Battle.net as administrator
  • Run Beta Battle.net as normal
  • Run Beta Battle.net as administrator

 

 

FatPcGamer
Likes: 42
Posts: 29
Registered: ‎27-09-2018
1,094 REPLIES 1,094

CRASH REPORT TEMPLATE:

 

Please post in this thread the following information to help the Devs fix this:

Computer Specifications:

Windows version:
GPU:
GPU Driver Version:
CPU:
RAM:
Install Location:
SSD or HDD: 
Log or Crash Files (Upload to Pastebin)

Issue Experienced:

Please include a detailed report of what is happening.    

Troubleshooting Attempts:

If you can, please include what troubleshooting steps you have already performed to attempt to fix it.

Some common troubleshoot methods:

  • Scan & repair game files
  • Update GPU drivers, update Windows
  • Change page file settings - manual, automatic
  • Selective startup - disable all non-Microsoft services
  • Uninstall any programs that interfere with GPU - F.Lux, MSI Afterburner
  • Run standard Battle.net as normal
  • Run standard Battle.net as administrator
  • Run Beta Battle.net as normal
  • Run Beta Battle.net as administrator
FatPcGamer
Likes: 42
Posts: 29
Registered: ‎27-09-2018

did u try the new nvidia driver 416.34

tea54
Likes: 1
Posts: 2
Registered: ‎11-10-2018

Computer Specifications:

Windows version: Windows 10
GPU: Nvidia GTX 1060
GPU Driver Version: 416.34
CPU: 2nd Gen i-7 2600 3.4 Ghz
RAM: 16 gb 
Install Location: D:Games
SSD or HDD: HDD
Log or Crash Files (Upload to Pastebin)

Issue Experienced:

Game will load to Intro screen, then always freezes during the intro.
This issue did not happen on launch day at approx 11:40PM EST, but when I tried to play the next day, this issue is occuring.
Error Code box pops up after multiple minutes of it being frozen
Error Code: 140734398178184

Troubleshooting Attempts:

I've done the following to attempt to fix the issue.
  • Scan & repair game files
  • Update GPU drivers, update Windows, rolled back GPU drivers, Reinstall GPU drivers.
  • Attempted to go into config.ini
    • to change "play loading movie" to 0, to skip the intro video. It still freezes
    • to change startup to windowed fullscreen mode, and windowed extended. It still freezes
  • Uninstalled the game, then reinstalled in a new folder. Deleting old install folder.
 
 
Zohkine
Likes: 1
Posts: 2
Registered: ‎12-10-2018

today 11:00 o clock me too, fatal error during waiting of connecting onlineserver

 

i have windows 7

Akimboxx38
Likes: 0
Posts: 3
Registered: ‎13-10-2018

@FatPcGamer wrote:

Computer Specifications:

Windows version: Windows 10
GPU:GTX 1070
GPU Driver Version: 416.34
CPU:Intel(R) Core(TM) i7-6700k CPU 4.00GHz
RAM:16Gb
Install Location: D: Storage\Program Files\Blizzard App
SSD or HDD: HDD
Log or Crash Files (Upload to Pastebin)

Issue Experienced:

so the game lunches, it shows the intro and all. then goes to "connetctin to game services"
and then after 5-6 seconds crashes back to desktop with no errors

Troubleshooting Attempts:

 

i've did these:

  • Scan & repair game files
  • Update GPU drivers, update Windows
  • Selective startup - disable all non-Microsoft services
  • Run standard Battle.net as normal
  • Run standard Battle.net as administrator

 

PASHmooly
Likes: 1
Posts: 1
Registered: ‎13-10-2018

Computer Specifications:

Windows version: Windows 10 64bit
GPU: EVGA GTX 1060 6gb SSC
GPU Driver Version: 416.34
CPU:Ryzen 5 2400g
RAM: 2x8gb ddr4 2666mhz
Install Location: This PC: Local Disk (CSmiley HappySmiley Tonguerogram Files (x86): Call of Duty Black Ops 4
SSD or HDD: HGST Laptop 1tb 5400rpm
Log or Crash Files (Upload to Pastebin)

Issue Experienced:

Literally RNG as to when the game will crash, sometimes it crashes in the opening loading screen, sometimes it crashes in the middle of a match, sometimes it crashes after a few games. Pls nerf I want to play the game I payed $100 dollars for.  

I've tried reinstalling drivers, reinstalling the game, running with/without safe mode, tried potatoing all graphics, guaranteed its just the game my system plays other games perfectly fine. 

nielsencj
Likes: 2
Posts: 3
Registered: ‎13-10-2018
Same here. They need to fix these problems already!!!!
broseppe
Likes: 1
Posts: 3
Registered: ‎07-11-2018

New gpu driver and still safe mode crash...

 

I've tryed:

  • Scan & repair game files - Yes
  • Update GPU drivers, update Windows - Yes
  • Change page file settings - manual, automatic  Yes
  • Selective startup - disable all non-Microsoft services Yes
  • Uninstall any programs that interfere with GPU - F.Lux, MSI Afterburner No
  • Run standard Battle.net as normal - Yes
  • Run standard Battle.net as administrator - Yes
  • Run Beta Battle.net as normal - N/A
  • Run Beta Battle.net as administrator - N/A
  • Updated Audio drivers.
  • Reinstalled game 2x already

I bought a game and never played, would be funny if wasnt tragic...

C4co
Likes: 20
Posts: 17
Registered: ‎17-10-2018

Computer Specifications:

Windows version:
GPU: Geforce GTX 1070
GPU Driver Version: 416.34
CPU:Intel I76700K
RAM: 16GB G.Skillz TridentZ
Install Location: D:\Call of Duty Black Ops 4
SSD or HDD: SSD
Log or Crash Files (Upload to Pastebin)
Wontwon
Likes: 0
Posts: 1
Registered: ‎14-10-2018

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