I keep getting disconnected from the Call of Duty%3A Black Ops 4 servers. Internet %26 xbox perfect..

Call of Duty Black Ops 4 Support

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Please help

RaphaelHazelnut
Likes: 0
Posts: 1
Registered: ‎22-03-2019
1 REPLY 1

Hey, I'm sorry about that. There are a few things you can try to see if it helps: 

-Try to clear the cache on your system, refresh your router, and try with a wired connection (if possible). If you need help with clearing the cache you can head here: https://support.activision.com/articles/en_US/FAQ/Deleting-Old-Files-from-PlayStation-4-and-Xbox-One...

-Check to see if your NAT type appears Open in the games network settings. If it shows as Strict or Moderate you can try to port forward to open your NAT. If you have access to your router you can head here, it can help guide you on how to port forward: https://support.activision.com/articles/en_US/FAQ/Port-Forward-and-NAT-FAQ

If you'd prefer you can as well contact your Internet Service Provider for assistance with port forwarding

-If your NAT type is Open you can try to change the DNS settings on your system to Google or Cloudfare DNS and see if that helps 

 

If you continue to run into the same issue after trying these steps you can reach out to official support. They should be able to offer any more tips and further assistance with the situation: 

Contact Us (Live Chat):https://support.activision.com/contact_us

 

Twitter Assistance: https://twitter.com/ATVIAssist

 

Facebook Assistance: https://www.facebook.com/ActivisionAssist?fref=ts

 

The live chat with an Activision agent on the contact us page should be available. The chat hours are from 11a.m. - 7p.m. Pacific Standard Time 


Check out Activision Aces!
Taylor488
Likes: 1
Posts: 175
Registered: ‎07-08-2018

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