I have the same exact problem still, I didn't even get the day of the dead skin. My game is glitched so I can't even see any outfits for the characters and on top of that in the microsoft store it still says that I have it downloaded. If anyone finds a way to fix it tell us please.
If youre on xbox one, go to home page, go to call of duty black ops 4, press the start button on it, go to manage game and add ons, and install the map. Thats how I got it.
I am the same as everyone else here. I have the Digital deluxe enhanced version on Xbox, the classified map installed no problem but the Shadow man is locked.. If I click download (the green arrow) it takes me to the store and shows that I have the SP installed!
Same problem here, they need to at least acknowledge this problem.
I purchased the $150 version and it’s not unlocking any of the sp benefits. In the xbox store it says purchased but no in the cod store treyarch plz help!
I've found out a fix, go to the store and look for the season pass, then if you have bought it, you should be able to install it, then go back on the game and go to the store page and if it still says you don't have it, refresh the store page, if you do this a couple times it should come up with purchased, then you should be able to use it, it is still a bit buggy, but you should still be able to do everything