!!! ONE POSSIBLE SOLUTION !!!
Go back to the Microsoft Store, click on the Black Ops Pass. Check to see if its installed. If it says "Install", that means the system is recognizing that you've paid for it. It just needs to be re-installed.
I had this issue. Came here to look for solutions. Since nobody had one I did some double checking. Its weird because I had the Pass and the Classified zombies map downloaded before and even played a match or two on it. Nonetheless, the game was telling me I needed to buy it even though it was telling me I'd purchased it already. It may be possible the developers uninstalled these things in one of the recently large updates.
So I already had purchased the black ops past and dlc came out and I installed it but it says I have to install it pls help🤔
go to manage game and then delete saved data and cache then restart the game.
Solution for PS4 players;
First go to library on your ps4.
Go to purchased games, click on black ops 4.
Then go down to the playstation store TAB.
There you are able to download the multiplayer and zombie maps.
Hope this helps.
I bought it with the disk and I don’t even have the maps or the reaper or magic man characters. I tried calling support and they just direct me here.
Are you sure you have it installed?
Its telling me that i own the pass that i may download it. But nothing shows up. It has a lock on game store. I restarted it and nothing. Please fix
I am on XB1 and have season pass. I confirmed that I have Map Pack 1 installed. After the update today 02.19.2019, i get the yellow triangle on the multiplayer loading screen. When i select a multiplayer playlist, it says that i do not have the dlc maps (Madagascar & elevation).
Same my pass isnt working and my weapons are not there either. Not sure what is going on.