PS3: Tracking hard lock information. [Looking for reproducible steps.]

Call of Duty Black Ops II Playstation 3

PS3: Tracking hard lock information. [Looking for reproducible steps.]

Update: In the event you are prompted with submitting a crash report, please do. Helping Sony know more will help Treyarch know more as well.


Hi,

It's apparent that there's an issue that everyone is running into. We're looking for your feedback and your cooperation here.

This isn't a thread asking you to go out and intentionally freeze your hardware. If you run into the issue. Post here.

This thread is not intended to be a "Yeah, I have hardlocking problems" statement thread.


Thread Goals

  1. Centralize Discussion
  2. Create Reproducible Steps
  3. Documentation

Here's Vahn's post from about an hour ago.

Vahn wrote:

It's a common thing to report a problem. Unfortunately, by itself, it's not always that helpful.

In order for us to help you successfully, we need to know what happened, but also what you are doing.

If you want to be super helpful, you will help us find what we call a "repro." That means if you do the same exact steps the same exact [problem] happens.

In order for any software developer to find and fix issues, we need to reproduce the problem in the development environment.

Not everyone has an issue with the PS3 freezing. I'm a paltry level 10, but have not frozen once.

We need to find exactly and specifically what causes the freeze.

Is it accepting an invite? Are you in parties? Did your host migrate?


Details are everything when trying to identify and fix issues.


Vahn

So we need steps. If you're encounter this, then please let us know what happened. Use the numbered bullets function to help you recount your issue.

Additional useful information.

  • Any video of this happening.
  • Whether or not you have taken upon yourself to do anything with your PS3.
  • Anything you were doing or were about to do prior to the freeze.
  • Your Region
  • Your PS3 type.
  • Your Blu-Ray Code

Example:

I've attempted the system restore.

I've installed the texture files.

  1. I'm prompted with a patch.
  2. I load up. (I have load to MP selected)
  3. I enter matchmaking.
  4. I attempt to play a game.
  5. We get through the game.
  6. The final killcam happens.
  7. Freeze

Please understand that this example is not to be entirely accurate or representative of your issues. It's just a mock up.

Anything we consider off topic or unhelpful will be deleted. This is a problem solving thread. Not a complaints platform.

Moderator
Likes: 2092
Posts: 4767
Registered: ‎23-07-2012
521 REPLIES
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Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to Foxhound-Pro

This.

  1. I'm prompted with a patch.

  2. I load up. (I have load to MP selected)
  3. I enter matchmaking.
  4. I attempt to play a game.
  5. We get through the game.
  6. The final killcam happens.
  7. Freeze

Region: Portugal

PS3 Model: Fat Ps3 [60 GB]

Blu-Ray Code: BLES-01717 [this ?]

Level 1
Likes: 0
Posts: 3
Registered: ‎13-11-2012

Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to MikePt1

MikePt wrote:

This.

  1. I'm prompted with a patch.

  2. I load up. (I have load to MP selected)
  3. I enter matchmaking.
  4. I attempt to play a game.
  5. We get through the game.
  6. The final killcam happens.
  7. Freeze

Talk about hitting the nail on the head.

Can we get your region and other information? It can only help. No need for dire specifics. Please edit your post and add the information.

Moderator
Likes: 2092
Posts: 4767
Registered: ‎23-07-2012

Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to MikePt1

1. Installed patch 1.02.

2. Go straight to MP as default.

3. Enter Lobby, enter game

4. Game starts and within seconds Host Migration.

5. Host Migration starts then freezes halfway (music still plays though in BG)

6. Cant quit game by ANY means, even tried Signing Out which usually backs you out to Main Menu.

7. Hard Reset

= System Corrupt

Playing on a PAL Slim PS3 in the UK - happened numerous times between 13:00 - 17:00. Hardened edition, textures installed through Zombies Menu. The patch did fail first time and took me back to the PS3 Dashboard, ran BO2 again and worked fine (aprx 12:30pm)

Level 6
Likes: 11
Posts: 78
Registered: ‎07-11-2011

Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to MikePt1

1. load game

2. go to public match

3. core

4. pick game type (choice plays no variant here for me)

5. enter lobby

6. do not vote ( as intructed somewhere on this forum)

7. waiting to balance teams (lobby is full)

8. freeze

9. Hard reset ( approx 10 in a singnle day)

Current version 1.02

Textures installed on hd

Ps3 Slim 160g

Bles 31011

Oshawa, Ontario, Canada

Level 1
Likes: 3
Posts: 14
Registered: ‎28-02-2012

Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to MikePt1

Hapen the same to me , exactly

Level 1
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Posts: 1
Registered: ‎04-08-2012

Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to Foxhound-Pro

case 1:

load game, it is also set to auto start MP

enter match makinng (with party and also without)

join a lobby

scroll over to mute everyone but party

while on player cards I freeze

case 2:

If i scroll through the menus too fast I tend to freeze for about 10 seconds, about 1/10 "pseudo-freezes" I get a soft freeze forcing me to hold down the power button until it shuts the ps3 off.

No hard freeze yet (where i have to flip the switch in the back off, or with the new models unplug the power cord)

additional info:

current version is 1.02

Just ran a corruption check on my ps3 and then a file systems restore.

I do have the texture pack installed

in the USA, east coast

2 ps3s, slim and fatty. cechk01 and cech-2001a

bluray code: BLUS31011

hope this helps

Level 1
Likes: 11
Posts: 16
Registered: ‎13-11-2012

Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to WS_Shinobi

WS_Shinobi wrote:

case 1:

load game, it is also set to auto start MP

enter match makinng (with party and also without)

join a lobby

scroll over to mute everyone but party

while on player cards I freeze

case 2:

If i scroll through the menus too fast I tend to freeze for about 10 seconds, about 1/10 "pseudo-freezes" I get a soft freeze forcing me to hold down the power button until it shuts the ps3 off.

No hard freeze yet (where i have to flip the switch in the back off, or with the new models unplug the power cord)

additional info:

current version is 1.02

Just ran a corruption check on my ps3 and then a file systems restore.

I do have the texture pack installed

in the USA, east coast

2 ps3s, slim and fatty. cechk01 and cech-2001a

bluray code: BLUS31011

hope this helps

For emphasis. Posts like this are great, but anything does help. Thanks community!

Moderator
Likes: 2092
Posts: 4767
Registered: ‎23-07-2012

Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to Foxhound-Pro

okay i cant even start the game.

1. started game 

2. i downloaded patch

then i get stuck on the first loading screen with the black ops 2 thing in the bottom right corner then it takes for ever just to give me an error message

ERROR said registration of trophy information or some thing like that this was the error code 80022D03

Level 1
Likes: 1
Posts: 3
Registered: ‎13-11-2012

Re: PS3: Tracking hard lock information. [Looking for reproducible steps.]

in reply to Foxhound-Pro

Foxhound nailed it on the head

Level 1
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Registered: ‎11-11-2011

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