Online profile missing?

Call of Duty Ghosts Support Forum

Online profile missing?

Alright, so basically my online profile doesn't show up anymore and instead, one of the other profiles on my system has replaced it. I know that other people have been having this 'duplication' problem, but I'd thought that I would ask myself.


I play on a PlayStation 3 and the PSN profiles affected by this are CrimsonSkorpio and xXchaosbranXx. The PSN that they are copying is CRAZYCAPRICORN93. There are three other PSN accounts on my system, however, one of them is unaffected of this duplication due to it being the 1Player profile during this and the other two haven't been used in a long time.

If anymore information is needed or if this is confusing then please, let me know.


Thank you, CrimsonSkorpio 

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Registered: ‎10-07-2013
6 REPLIES

Re: Online profile missing?

in reply to CrimsonSkorpio

Hey CrimsonSkorpio,

So both CrimsonSkorpio and xXchaosbranXx have been overwritten with CRAZYCAPRICORN93's stats? Can you please let us know what each accounts rank was before this happened and what is the current rank? Can you also provide an approximate date this may have occurred?

Thanks,

^AJ

Community Coordinator
Likes: 330
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Registered: ‎04-06-2013

Re: Online profile missing?

in reply to SavageHam

Yes, that is correct. Also, I don't remember the ranks specifically, however, I'll try to be as accurate as possible. CrimsonSkorpo's highest rank solider was 47-48 and had 6-7 unlocked soldiers all together I believe xXchaosbranXx's highest rank was 24-25 (no other soldiers were unlocked). The Current highest rank from CRAZYCAPRICORN93 is 44 and has 5 unlocked soldiers altogether. Also the date that this occurred was either in the 15th or the 16th of February and has been that way ever since.

Thank you. 

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Registered: ‎10-07-2013

Re: Online profile missing?

in reply to CrimsonSkorpio

Hey CrimsonSkorpio,

We are aware that some players are experiencing a copying issue while playing split-screen/sharing console and Infinity Ward is investigating. In the mean time, try playing an online match and see if your stats return to normal as well as logging all accounts out of the console and clearing the cache. Please keep us posted on the results.

Can you please private message me the following information so that I can escalate your request for stat restoration?

Gamertags(s) affected:

Platform:

Rank before copy:

Rank after copy:

Notes:

Thanks,

^MC

Community Coordinator
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Posts: 3147
Registered: ‎04-06-2013

Re: Online profile missing?

in reply to _Pwnies_

I've played two online matches (one before and after clearing the cache) and it didn't work. Also, I'm not sure by what you mean by 'logging all accounts out'. If you could explain that to me then I'll give it a second shot and see if it that helps. Thank you for your help.

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Registered: ‎10-07-2013

Re: Online profile missing?

in reply to CrimsonSkorpio

Hey CrimsonSkorpio,

What I meant by "logging out of all accounts", is to sign out of all the affected PlayStation network accounts and then clearing the cache after doing so.

^MC

Community Coordinator
Likes: 537
Posts: 3147
Registered: ‎04-06-2013

Re: Online profile missing?

in reply to _Pwnies_

Ah I see, I figured that was what I had to do. I've given that a try the other day and also played another online match to see if it would fix itself, but it's still not working unfortunately.

Level 1
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Registered: ‎10-07-2013

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