The game keeps crashing at random points.

Call of Duty Ghosts Support Forum

Highlighted

The game keeps crashing at random points.

The game keeps crashing anywhere from 3 seconds or 20 minutes in game.

I've already:

Updated my drivers

Reinstalled the game

Updated my BIOS

changed priority

run in safe mode

disable steam in game

Is there no way to make this game work?  It's been like this since launch daySmiley Sad

Specs:

Time of this report: 11/19/2013, 01:40:48

       Machine name: TOM-PC

   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

           Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

       System Model: GA-970A-D3

               BIOS: Award Modular BIOS v6.00PG

          Processor: AMD FX(tm)-6100 Six-Core Processor              (6 CPUs), ~3.3GHz

             Memory: 8192MB RAM

Available OS Memory: 8174MB RAM

          Page File: 3868MB used, 12476MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

      Display Tab 1: The file aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

        Sound Tab 4: The file senaudio64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

        Sound Tab 5: No problems found.

        Sound Tab 6: The file senaudio64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

        Sound Tab 7: The file vrtaucbl.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

          Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

---------------

Display Devices

---------------

          Card name: AMD Radeon HD 6800 Series

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x6738)

           DAC type: Internal DAC(400MHz)

         Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_23051787&REV_00

     Display Memory: 746 MB

   Dedicated Memory: 1011 MB

      Shared Memory: 3830 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: ASUS VS247

         Monitor Id: ACI249A

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: HDMI

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1247 (English)

     Driver Version: 13.250.18.0

        DDI Version: 11

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 11/7/2013 11:39:30, 1318552 bytes

        WHQL Logo'd: No

    WHQL Date Stamp: None

  Device Identifier: {D7B71EE2-2478-11CF-E870-0F03BEC2C535}

          Vendor ID: 0x1002

          Device ID: 0x6738

          SubSys ID: 0x23051787

        Revision ID: 0x0000

Driver Strong Name: oem53.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:13.250.18.0Smiley Tongueci\ven_1002&dev_6738

     Rank Of Driver: 00E62001

        Video Accel: ModeMPEG2_A ModeMPEG2_C

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

-------------

Sound Devices

-------------

            Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6662 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 6/19/2012 14:54:20, 4065296 bytes

            Other Files:

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)

Default Sound Playback: No

Default Voice Playback: No

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6662 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 6/19/2012 14:54:20, 4065296 bytes

            Other Files:

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

            Description: AMD HDMI Output (AMD High Definition Audio Device)

Default Sound Playback: No

Default Voice Playback: No

            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: AtihdW76.sys

         Driver Version: 7.12.0000.7717 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 9/24/2013 08:53:50, 94208 bytes

            Other Files:

        Driver Provider: Advanced Micro Devices

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (Senstic PocketAudio)

Default Sound Playback: No

Default Voice Playback: No

            Hardware ID: *PocketAudio

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: senaudio64.sys

         Driver Version: 6.01.7600.16385 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: No

          Date and Size: 2/19/2012 19:30:16, 37192 bytes

            Other Files:

        Driver Provider: Senstic

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)

Default Sound Playback: No

Default Voice Playback: No

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6662 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 6/19/2012 14:54:20, 4065296 bytes

            Other Files:

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (2- Senstic PocketAudio)

Default Sound Playback: No

Default Voice Playback: No

            Hardware ID: *PocketAudio

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: senaudio64.sys

         Driver Version: 6.01.7600.16385 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: No

          Date and Size: 2/19/2012 19:30:16, 37192 bytes

            Other Files:

        Driver Provider: Senstic

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

            Description: Line 1 (Virtual Audio Cable)

Default Sound Playback: No

Default Voice Playback: No

            Hardware ID: EuMusDesign_VAC_WDM

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: vrtaucbl.sys

         Driver Version: 4.12.0000.4987 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: No

          Date and Size: 2/9/2013 21:05:14, 101376 bytes

            Other Files:

        Driver Provider: EuMus Design

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Thanks for any help.

Level 1
Likes: 1
Posts: 10
Registered: ‎07-12-2012
26 REPLIES

Re: The game keeps crashing at random points.

in reply to Horizon1052

Greetings Horizon1052,

Thanks for providing all of your information!

One thing I wanted you to try was verifying the game cache. For a guide on how to do this please see:

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Try this out and let me know how that works.

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 995
Posts: 6528
Registered: ‎04-06-2013

Re: The game keeps crashing at random points.

in reply to Seanicus23

I've already tried that and it doesn't work

Level 1
Likes: 1
Posts: 10
Registered: ‎07-12-2012

Re: The game keeps crashing at random points.

in reply to Seanicus23

i tryed that too... no results

Level 1
Likes: 0
Posts: 6
Registered: ‎23-11-2013

Re: The game keeps crashing at random points.

in reply to Horizon1052

same thing here! don't know what else to try... wasted my money, i'm really pissed, i want my money back because i payed for something i can't use... this is a huge fraud!!! make this thing work or give us our money back!!!

Level 1
Likes: 0
Posts: 6
Registered: ‎23-11-2013

Re: The game keeps crashing at random points.

in reply to Horizon1052

Hello Everyone!

Are you guys receiving error messages when the game crashes? If so, can you let us know what they are? Also, can you please list your PC specs, or even better provide us with your DxDiag results? Have you also attemped uninstalling and reinstalling the game? Is this happening during single player or multiplayer? Are you playing on a desktop or a laptop?

Thanks,
^AJ

Community Coordinator
Likes: 330
Posts: 3461
Registered: ‎04-06-2013

Re: The game keeps crashing at random points.

in reply to SavageHam

i'm not getting any error message, it crashes on single AND multi player; i uninstalled and reinstalled the game 3 times on 2 different hdd... nothing changed. i'm playing on a desktop,

my specs:

cpu intel i5 2500k

mobo asrock z77 pro 4

ram 8gb corsair vengeance

vga xfx 7870 black edition

Level 1
Likes: 0
Posts: 6
Registered: ‎23-11-2013

Re: The game keeps crashing at random points.

in reply to naftone1

Hi there naftone1,

Have you also tried verifying the game files? In the Window's Task Manger under the Processes tab, can you find the Call of Duty Ghosts Exe, right click and select Set affinity? From there, make sure that all core are selected and attempt to play the game. Have you also made sure all your drivers are up to date? Are you playing in crossfire?

Thanks,

^AJ

Community Coordinator
Likes: 330
Posts: 3461
Registered: ‎04-06-2013

Re: The game keeps crashing at random points.

in reply to SavageHam

i verifyed the gamne cache by steam and it checked out, in the task maneger it shows the .exe file, didn't try selecting "set affinity", i've tried to change it's priority from high to normal (as many users around the net suggested). my drivers are up to date and i'm not playng in crossfire... i'll try to remove my drivers, reinstall the latest version and then i'll try by "set affinity" as you say... hope it works, i'd really like to actually see the game...

Level 1
Likes: 0
Posts: 6
Registered: ‎23-11-2013

Re: The game keeps crashing at random points.

in reply to SavageHam

all cores are selected, the game  downloaded an update from steam today, nothing changed. still crashing after a few seconds...

Level 1
Likes: 0
Posts: 6
Registered: ‎23-11-2013

Studios