Personalization packs not working PS4

Ghosts Support Forum

Personalization packs not working PS4

So i have this problem:when i go to the ghosts store and try to buy personalization packs it says fetching store information,and then endless loading.Am i the only one? Please help and answer.

Thanks

DrasticPegasus
Likes: 0
Posts: 1
5 REPLIES

Re: Personalization packs not working PS4

in reply to DrasticPegasus

Hi there! This usually happen when there is something wrong the internet connection. You can try out some troubleshooting steps like restarting your router or using a wired internet connection. You can also check this link for other troubleshooting steps: Activision Support. I hope this helps.

blackrose0125
Likes: 45
Posts: 377

Re: Personalization packs not working PS4

in reply to DrasticPegasus

Try activating your account as primary and restoring license before you access the DLCs.

1. Go to Settings.

2. Select PSN.

3. Go to 'Activate Account As Primary PS4' and select 'Activate'.

4. Go back to PSN and select 'Restore Licenses'.

5. Restart your console and check the DLCs again in-game.

imsuperweird
Likes: 55
Posts: 438

Re: Personalization packs not working PS4

in reply to DrasticPegasus

Hi,

A support case was created for you and you should be contacted shortly by a Customer Support Representative, if you haven't been already. You can view and update your case at the Activision Support website. After logging in, go to "My Support" then "My Cases".

Thanks,

^KJ

Community Coordinator
Likes: 1124
Posts: 6951
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Re: Personalization packs not working PS4

in reply to DrasticPegasus

Reboot your console and power cycle the Internet modem and the router first before you launch the game. Then check if you still receive this error.

Thisisreal13
Likes: 201
Posts: 1587

Re: Personalization packs not working PS4

in reply to DrasticPegasus

From what I know about this, is that PS4 still also keeps track of region compatibility. If in any case your PSN account's country is different from your game, or that your location is a bit far away, it may be possible that PSN servers has a bit of a hard time of trying to make it compatible for store's info...

Crinkzkull081
Likes: 197
Posts: 1343

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