Clan wars errors

Ghosts XBOX 360


1st We have been having issues with the clan wars and our clans, First thing is 2 members of our clan that has been in since day one have not received the Body count merc Mask but recieved the patch and background, We placed 1st in 2 clan wars one gold and one platinum, Is there anything that can be done to resolve this issue  like an account adjustment. or a system clean or something?

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Registered: ‎23-08-2013