Cannot get passed "press options to start" screen. Call of Duty Infinite Warfare, PS4

Infinite Warfare Support

I cannot press the "options" button and have it register in the "press options to start" screen, as soon as you start the game. The button works everywhere else but the game application. I have deleted, redownloaded, and updated the game and application. I also restarted the console on multiple occasions. Nothing works. Any ideas for what to do?

DChavez627
Likes: 1
Posts: 2
Registered: ‎20-02-2017
9 REPLIES 9

Good afternoon,

 

Apologies for this inconvenience. This the first that I've heard of this occurrence, let's go ahead and try a couple things to see if we can fix this issue for you. Just to be certain have you tried using another controller?

 

Regards, ^JP

Player Support
Likes: 612
Posts: 15693
Registered: ‎25-06-2013

I have. Same issue. And the button works in every other place just not in the COD application. 

DChavez627
Likes: 1
Posts: 2
Registered: ‎20-02-2017

That's odd, let's go ahead and have you restore your licenses. Let me know if this helps

 

Regards, ^JP

Player Support
Likes: 612
Posts: 15693
Registered: ‎25-06-2013

Same problem here... do you have any solution?

TICO9004
Likes: 0
Posts: 1
Registered: ‎12-06-2017
Even i have the same problem.. Did you get any solution?
BhR4Life
Likes: 0
Posts: 1
Registered: ‎28-05-2017

Hey guys,

 

Is there any chance that you guys are playing Guitar Hero Live? Can you please check if the dongle is still plugged on your console. If yes, please unplug it then restart your console if the same issue persist.

 

Sincerely,

 

Mr. B

Anon

Bacilli
Likes: 17
Posts: 198
Registered: ‎26-09-2016
Highlighted

Was there a solution to this problem? Re-installed. Re-downloaded all updates. Nothing else is plugged in or running. Deleted all saved data. Restarted over and again. 

hippiedropout
Likes: 0
Posts: 1
Registered: ‎15-11-2017

I’m experiencing this issue now.  Is there a fix?

travonh
Likes: 1
Posts: 1
Registered: ‎04-03-2019
I havent found one, have yall??
Blazze1down4me2
Likes: 0
Posts: 1
Registered: ‎03-05-2019

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