I think what this franchise needs is something along the likes of what the game EVE has the CSM. If you do not know what a CSM is google EVE and then read on the site what the duties of the CSM's are. I think really any game online needs this sort of feedback response system to really have a good chance on improving the game, and for companies to get real feed back on what the true and biggest issues are about a game, and not just all the little problems that are expressed on forums in many cases each day.
I like the idea. I wonder how open Activision would be to it or at least how much they would listen. I'm not knocking IW, but I think Treyarch listens a little better.
Ooooo, EVE. That reminds me of the new PS3 free-to-play MMOFPS, Dust 514, which allows PS3 players to be mercenies for the Eve shooters.
Unfortunately I do not have a ps3 nor can afford one right now or I would be getting that game. I play eve off and on at times.
EVE is a living, breathing ecosystem that needs a community group to represent it. COD is a competitive game in which the only issues are hardware in nature or subjective experiences. A "CSM" would not work. A new way to gauge information would though.