Hello, I was playing Hardcore TDM and won a few matches. After winning a game I start to apply a skin to all of my loadouts for like the third pistol you get. All of a sudden, I'm unable to customize my loadouts and am put in a game and was only able to use the starting loadouts. To my surprise, I was demoted to rank 1. I'm not sure if I've been hacked or what, but I would really like my levels and skins back.