Showing results for 
Search instead for 
Did you mean: 

I need a refund on an in-app purchase.

SOLVED

Skylanders Cloud Patrol Forum

I need a refund on an in-app purchase.

My 5 year old made an in-app purchase and I didn't authorize it or get a password notification. I attempted to change the age after I first bought that app and I got an error saying due to privacy the age could not be changed. I requested the refund via Google Play and I haven't heard anything back. I do not wish to have my details public, how do I contact Activision to get a refund?

Level 1
Likes: 1
Posts: 1
Registered: ‎21-01-2014
1 ACCEPTED SOLUTION

Accepted Solutions

Re: I need a refund on an in-app purchase.

in reply to spire8901
Solution
‎22-01-2014 12:52 PM

Hello spire8901.

Thanks for taking the time to post in our support forum!

Unfortunately this matter must be taken up with Google Play store, since the purchase is made through their store. Since you already contacted them, you must wait until they get back with you to clear up this matter.

Hope you are able to get this resolved in a timely manner!

Best,

^JG

ATVI Support

Community Coordinator
Likes: 990
Posts: 6511
Registered: ‎04-06-2013
1 REPLY

Re: I need a refund on an in-app purchase.

in reply to spire8901
Solution
‎22-01-2014 12:52 PM

Hello spire8901.

Thanks for taking the time to post in our support forum!

Unfortunately this matter must be taken up with Google Play store, since the purchase is made through their store. Since you already contacted them, you must wait until they get back with you to clear up this matter.

Hope you are able to get this resolved in a timely manner!

Best,

^JG

ATVI Support

Community Coordinator
Likes: 990
Posts: 6511
Registered: ‎04-06-2013
Visit us for the latest news, game information, screenshots, downloads and links. GO TO BLOGS