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How to get support for a broken toy?

Skylanders Giants Forum

How to get support for a broken toy?

I get the "a toy on the portal of power has a problem" message, but the FAQ solution given is rubbish, since all 20 odd other toys I have work just fine. What next?

This toy used to work just fine about a month a go, and was one of the first few I got.

Is there any telephonic support available for Skylanders? After looking about and getting dead links on this site I'm not sure, anyway, so...

I created a support account, but it looks like there is no online support button for the Skylanders game either?

I'm not even sure I'm on the right forum based on the volume of traffic here.

Level 1
Likes: 0
Posts: 5
Registered: ‎14-08-2012
3 REPLIES

Re: How to get support for a broken toy?

in reply to zaphodikus

I'm trying to attach a screenshow of the warranty returns screen which does not work for me. It allows my to selec which figure to return, but the next button on the form just keeps going back to the beginning step when I click it. I can see my figure on thepage, but it just dissapears.

I seem to be getting so many errors just trying to get support, the image upload on this form just gives me

"

You don't have permission to do the requested action. You might need to log in to the system before you can continue.    

It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake.

"

Level 1
Likes: 0
Posts: 5
Registered: ‎14-08-2012

Re: How to get support for a broken toy?

in reply to zaphodikus

Ha, turns out there is a data corruption issue in the PC version, just call tech support and get them to give you a support ticket and the problem walkthrough steps. Can't wait to get home and try this solution out - call 0845 528 0269 from UK.

Level 1
Likes: 0
Posts: 5
Registered: ‎14-08-2012

Re: How to get support for a broken toy?

in reply to zaphodikus

Solved, I did have to try the solution 3 times, but we are all happy now :-)

Level 1
Likes: 0
Posts: 5
Registered: ‎14-08-2012
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