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My Skylanders Giants 'Portal of Power' is not recognizing characters!

Skylanders Giants Forum

My Skylanders Giants 'Portal of Power' is not recognizing characters!

The POP is seen by the Wii when plugged in and the POP lights up, but none of the characters appear on-screen when placed on the POP and the Giants characters don't light up as they should when coming in contact with the POP.  What the...??

Level 1
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Posts: 1
Registered: ‎13-01-2014
2 REPLIES
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Re: My Skylanders Giants 'Portal of Power' is not recognizing characters!

in reply to AYJAY1231

Hey AYJAY123,

Are you using a wired or wireless Portal? Is the portal of power on a metal or magnetic surface? Are you using the Portal that came with the Skylanders Giants game and not the one from Spyro's Adventure? Have you tried different areas on the portal (I.E. On the sides or in the middle)?

Thanks,

^AJ

Community Coordinator
Likes: 330
Posts: 3461
Registered: ‎04-06-2013

Re: My Skylanders Giants 'Portal of Power' is not recognizing characters!

in reply to AYJAY1231

Therefore the problem is not solved until now I thought I could call for help too.

I bought just today the Skylanders Giants Starter Pack for Wii U.

The game starts, but the Portal doesn't recognize any of the included heroes. The portal is wired. no metal or magnetic surface nearby.

Help me please!

Level 1
Likes: 0
Posts: 1
Registered: ‎03-01-2015
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