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Why does my portal not recognize cynder???Brand new starter pack for PS3

Skylanders Giants Forum

Why does my portal not recognize cynder???Brand ne...

My Portal will not recognize Cynder.  It does fine with Tree Rex and Jet-Vac.  We received Skylanders Giants, as well as a PS3 for Christmas.  I went online and it said to go to the general settings.  Unfortunately, I do not have the option to reset any toys in the settings.  I tried waiting on the phone but it was like an hour wait for support.  Trying this out.  I am assuming something is wrong with the Cynder toy?

Thanks for any help!

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