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App crashing.. Lost everything.. Losing my mind.. Help!!!

Skylanders Lost Islands Forum

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

Hi Tim,

We understand your concern regarding your issue.  Each of the reported accounts are handled individually so it does take a bit of time for each user.  We just want to ensure every reported issue is handled accordingly.

Just a note to one of the concerns you were having.  The shared Apple/Gamer ID should have no barring on the issue you are having as the ID is independent of the Lost Islands Activate accounts.

One other thing we would like to know.  By chance is kimwilson17 on your neighbors/friends list?  Is this a Kingdom you have visited?  When you were prompted to Choose your Save on the timoneill73 account , what did you choose?

If you are now able to load the timoneill73 Activate account, are you still prompted with a choice of your device and the kimwilson17  cloud save?  If so, would it be possible to link us to a screenshot?  You can save the screenshot to any image hosting website.  We would appreciate if we could forward that information over as well.


Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

Hi AH,

Thanks for the update, hoping for a resolution soon!

Great to know the shared Apple ID has no bearing on this issue.

Yes, kimwilson17 is on my neighbours list and I have visited that kingdom, it was the reason we joined both Ipads to Activision in order to collect kudos and complete a challenge (wishing of course now we hadn't, not a great introduction to Activision!!).

I'm not prompted to choose a save on timoneill73 account it simply comes up in the top right screen (under the kudos) saying 'Saving' or online as timoneill73.

I can load the timoneill73 (Ipad1) account no problem and yes, it is still prompting me to restore from the cloud (level 31) which is the kimwilson account. The timoneill account as far as I can still be accessing local data even though it is still logged into to Activision as timoneill73.

I'm reluctant to do anything further as far as changing settings etc (and saves) for fear of overwriting the timoneill account with the other data (kimwilson)

Just checked Ipad2 (kimwilson) again before submitting this follow up.  I am being prompted for my age and then when I enter that I get the Load Error 10 followed by a load error 14 after I check 'Support'.

AH, couldn't get the images through here so PM'd you via email address of kimwilson

Let me know if you need anything else.

Thanks look forward to a resolution soon.

Tim

Level 1
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Posts: 17
Registered: ‎13-10-2013
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Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

Sorry buddy,

Realised after I submitted you wanted a link, not attachment (it's late here!)  1st images are of Ipad1 (timoneill)  relating to save prompt, 2nd image is activate account for Ipad1, last two are of Ipad 2 (kimwilson) error codes.

https://dl.dropboxusercontent.com/u/23941213/ipad1%20save%20prompt.JPG

https://dl.dropboxusercontent.com/u/23941213/ipad1%20activate%20settings.JPG

https://dl.dropboxusercontent.com/u/23941213/ipad1%20save%20prompt.JPG

https://dl.dropboxusercontent.com/u/23941213/ipad%202%202nd%20error%20msg.JPG

Cheers,

Tim

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Registered: ‎13-10-2013

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

Hey guys,

Is there any update on the progress here?

Has anyone had their issue resolved?

Ipad 2 was last able to be played 10/10/13 before crashing started.

It would be appreciated if there was some form of communication to know where we stand.

Thanks,

Tim

Level 1
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Posts: 17
Registered: ‎13-10-2013

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

Apologies for the delay in response timeoneill73. Both accounts were escalate to our teams for further review. We will let you know as soon as we receive some sort of update regarding your account.

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 991
Posts: 6512
Registered: ‎04-06-2013

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

Hi Emilio,

Appreciate you getting in touch.  I'm aware you have sent it to Dev for further review but I'm sure you can appreciate as a 'customer' of your game, not knowing when there will be a resolution is extremely frustrating.  I have invested quite a bit of real money into this game and would have expected to see an outcome of some sorts within this quite considerable timeframe.

Also an update for you.  I have disconnected Ipad1 (timoneill73) from the Activision account and am now solely playing this Ipad on locally saved data.  My 6 year old son plays this game and there were too many times he was going to overwrite the data with the incorrect saved data of iPad2 (kimwilson17 - facebook account with activision) as per the image https://dl.dropboxusercontent.com/u/23941213/ipad1%20save%20prompt.JPG.

So the real issue now only lies with iPad2 (kimwilson17).  Could not revert to locally saved data on this iPad due to the number of times the app has been deleted and reinstalled.  All saved data locally has been lost during this process.   We are relying on being able to restore this data from the cloud to continue to play.

Please concentrate your efforts on only iPad2 (kimwilson17) as I will continue to play iPad1 (timoneill73) with local data.

Thanks and look forward to a resolution soon. 

Tim

p.s. what happens in the event that you cannot fix this issue? Do you refund 'real' money, reinstate skylanders purchased, companions purchased, and gems/ wish stones and everything else which got me to level 31 into a new game??

Thanks again

Level 1
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Registered: ‎13-10-2013

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

I can completely understand that frustration that you are having. At this time I will be doing my best to try and get some sort of update for you regarding your accounts.

Alternatively, if and when you see any changes to your game, please feel free to update me.

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 991
Posts: 6512
Registered: ‎04-06-2013

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

Anything yet?????????

Can I just have my money refunded please?  I am so over waiting. 

How do you expect consumers to spend money and wait indefinitely for a resolution?

If I took my customers money and supplied them with software that didn't work and could not provide them with any definitive resolution or timeframe I wouldn't have any customers left!!!!!

Please advise how I can have my real world currency refunded ASAP.  I won't be continuing to play this game.

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Registered: ‎13-10-2013

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

HELLO??????

Anyone???

Asked the above question 2 weeks ago and nothing.

FYI updated to the new release a week or so ago.  Same old same old

Load Error 10 and Load Error 14 - why would you release an update without addressing the most pressing issue everyone on this forum seems to have???

Can you please respond to me on how I get my real world currency back.  I have already missed out on nearly 2 months of game play and will not resume.

Level 1
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Registered: ‎13-10-2013

Re: App crashing.. Lost everything.. Losing my mind.. Help!!!

in reply to timoneill73

Hi Tim,

If you are still encountering an issue with Lost Islands please try the following Activision Support .  If you need additional assistance, a support phone number is also available within the article so an agent can assist you further.

Regards ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
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