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Have lost anything including recent purchases which i was double billed for. Not Happy!!!!

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Skylanders Lost Islands Forum

Have lost anything including recent purchases which i was double billed for. Not Happy!!!!

others are there out there that have lost everything?

Level 1
Likes: 0
Posts: 1
Registered: ‎31-10-2013
1 ACCEPTED SOLUTION

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Re: Have lost anything including recent purchases which i was double billed for. Not Happy!!!!

in reply to Sledgehammer73
Solution
‎21-11-2013 08:35 PM

Hi Sledgehammer73,

I've responded to your DM.  Please check your inbox.

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
2 REPLIES

Re: Have lost anything including recent purchases which i was double billed for. Not Happy!!!!

in reply to Sledgehammer73

Hello Sledgehammer73,

I am very sorry to hear about your recent reset on your Lost Islands account. In order to further look into this matter for you, I will need the following information.

• Activate Name

• Real world currency invested

• Other than Ramses, is anything else missing from your account

• Activate Name

• Real world currency used on account

• Level before/after the reset occurred

• Device being used

• Date the issue occurred

• Game Version

Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 992
Posts: 6524
Registered: ‎04-06-2013
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Re: Have lost anything including recent purchases which i was double billed for. Not Happy!!!!

in reply to Sledgehammer73
Solution
‎21-11-2013 08:35 PM

Hi Sledgehammer73,

I've responded to your DM.  Please check your inbox.

Thanks ^AH

Community Coordinator
Likes: 325
Posts: 2471
Registered: ‎27-06-2013
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