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Progress Lost

Skylanders Lost Islands Forum

Progress Lost

Hi,

Today I get in to the game on my iphone and all my progress is Lost after many months playing.

Tried installing on my Ipad and login into my Activate Account without Success.

My account on activate is the same than here (my email).

Please how can i recover my progress??

Thanks,

Level 1
Likes: 1
Posts: 9
Registered: ‎27-10-2013
10 REPLIES

Re: Progress Lost

in reply to martinfe

I have no news from anyone.

- Activate Name : Martinfe

- Real world currency used on account : 00,00$ Skylanders Gols about 6,000,000 Coins

- Level before/after the reset occurred: Before i dont really remember but about 32 After Reset level 1

- Device being used : Iphone 4 with ios 5.1.1, tested later on New Ipad with 6.1 and with Iphone 4 with Ios 7.0.3

- Date the issue occurred: I realized last 27th of October but i was 2 days without getting in to the game

- Game Version: Lastest 1.7 (361746-370476)

- Number of Skylanders: About 42 or 44 Skylanders.

Please, I was months getting all this.

Thanks,

Level 1
Likes: 1
Posts: 9
Registered: ‎27-10-2013

Re: Progress Lost

in reply to martinfe

Greetings Martinfe,

I am very sorry for the delay in response. I have taken down all of the information you have provided me and will be forwarding it up to our teams for further review. At this time I do not have an exact ETA on when this will be reviewed, but I will update you as soon as I hear something.


Also, feel free to update me should you see any changes made to your account.


Thanks,

^JG

ATVI Support

Community Coordinator
Likes: 993
Posts: 6524
Registered: ‎04-06-2013

Re: Progress Lost

in reply to Seanicus23

Thanks for the info EmiliozGunz, I will be waiting for news from you to know when my account will be the same i used to play.

Best,

Level 1
Likes: 1
Posts: 9
Registered: ‎27-10-2013

Re: Progress Lost

in reply to Seanicus23

Hi again,

It´s been five days snce last update and the game is still with the fail.

Do you know if i will get my game back? or i will have to stop playing this game?

Thanks,

Level 1
Likes: 1
Posts: 9
Registered: ‎27-10-2013

Re: Progress Lost

in reply to Seanicus23

17 days without news and more than 20 without being able to play.

Is it possible that Activision doesnt care about their players??

Is there no other option than this forum for this?? Is this forum usefull for getting the game playable again??

I´m begining to think that i will never play again an Skylander game...

Level 1
Likes: 1
Posts: 9
Registered: ‎27-10-2013
Highlighted

Re: Progress Lost

in reply to Seanicus23

Well tomorrow it will be one month without being able to play Skylanders.

I think that Activision should care more the users.

Level 1
Likes: 1
Posts: 9
Registered: ‎27-10-2013

Re: Progress Lost

in reply to Seanicus23

More than one month.

No News???

Level 1
Likes: 1
Posts: 9
Registered: ‎27-10-2013

Re: Progress Lost

in reply to martinfe

I Haven't been able to load the game since 5th Oct! Have had to private msg these support people to actually get a response. Was asked for my email address so an agent can contact me and still nothing. So fed up with this so called support.

Level 1
Likes: 2
Posts: 20
Registered: ‎09-10-2013

Re: Progress Lost

in reply to Lilmissdanae

I have the same problem no news from activision.

I think they are joking us. They dont care about users.

Hope you get lucky soon.

Regards.

Level 1
Likes: 1
Posts: 9
Registered: ‎27-10-2013
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